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Viewing 7 posts - 1 through 7 (of 7 total)
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  • September 4, 2019 at 2:01 am #1133586
    Karinabutterfly

    Hi there,

    I just realized that my GDPR checkbox that usually displays when someone wants to write a comment is gone even though it seems to be activated in the theme itself. This happened after the latest Enfold update. Additionally, for some reason Enfold activated some things itself (like a WhatsApp share button, for example) besides the recent issue with the polylang plug-in that you fixed for me.

    Not sure what the issues is, but GDPR requirements are quite strict in Germany, so I would need this checkbox. The checkbox does show up under the contact form. Just not for the comment form.

    Best,
    Karina

    September 4, 2019 at 2:16 am #1133587
    Karinabutterfly

    Additional note: When I click on the the button “more information” which is linked to my privacy statement, the message simply disappears but the privacy statement site does not open…

    September 5, 2019 at 3:59 am #1134159
    Rikard

    Hi,

    Sorry for the problem. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 6, 2019 at 2:56 am #1134687
    Karinabutterfly

    Hi Rikard,

    with the latest update you posted today, the checkbox appears again. The “more information” button still doesn’t work, but I resolved this by putting an html link to my privacy statement in the original message. So I think we are good for now.

    Thanks,

    Karina

    September 7, 2019 at 6:49 am #1135224
    Rikard

    Hi Karina,

    Great, I’m glad that you got things working and sorry again for the problem. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    September 7, 2019 at 6:13 pm #1135449
    Karinabutterfly

    Hi Rikard,

    I think for now, we are good. It seems this all was just a problem with the previous Enfold update. With the current one, most of the problems resolved.

    Thanks!

    Karina

    September 8, 2019 at 9:09 am #1135575
    Vinay

    Hi,

    Glad this issue is resolved!

    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    Please bookmark Enfold Documentation for future reference.
    Thank you for using Enfold :)

    Best regards,
    Vinay

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