Viewing 7 posts - 1 through 7 (of 7 total)
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  • August 31, 2019 at 4:43 am #1132487
    ykaralis

    Hello,
    I updated Enfold to version 4.6 and after that I noticed that the background video that I had in a color section is not starting whenever the user sees the cookie consent message. Note that the video is an MP4 file stored on the site’s server, it’s not a Youtube or Vimeo video, so the cookie consent message mechanism should not be blocking its playback.
    With this problem, the first page looks really ugly for first-time visitors who have to click ok on the cookie consent message, so I had to temporarily switch the setting for the cookie consent message from “enable and show message” to “use as a simple message bar only”. The video now autoplays but, unfortunately, the [av_privacy_google_tracking] button has no effect.
    How is it possible to have the cookie consent message set to “enable and show message” AND at the same time have color sections where background videos always autoplay when their location is on the site’s server?

    Thanks in advance for your help.
    Yiannis

    September 2, 2019 at 12:00 pm #1132937
    Nikko

    Hey ykaralis,

    Thanks for informing us, we will report this to our devs. :)

    Best regards,
    Nikko

    September 6, 2019 at 2:07 am #1134683
    ykaralis

    Hello Nikko,

    Any news from your devs?
    If finding a solution to the problem is tough, could you please at least provide us with a solution for the cookie consent mechanism to not block videos at all? We don’t have any Youtube or Vimeo videos on our website (only locally hosted), so cancelling any cookie protection for videos would also work for us.

    Thank you,
    Yiannis

    September 6, 2019 at 3:30 pm #1134960
    Nikko

    Hi Yiannis,

    Can you try adding this css code in Quick CSS:

    #top .avia-section .mejs-mediaelement {
    opacity: 1 !important;
    transition: none 0s ease 0s !important;
    transform: translateZ(0px) !important;
}

    Let us know if this helps.

    Best regards,
    Nikko

    September 9, 2019 at 4:15 am #1135784
    ykaralis

    Thanks Nikko! It works fine.
    You can consider this ticket closed.

    Best Regards,
    Yiannis

    September 9, 2019 at 8:58 am #1135840
    Rikard

    Hi Yiannis,

    Great, I’m glad that Nikko could help you out and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    September 19, 2019 at 4:17 pm #1139959
    Günter

    Hi,

    I added a fix for this to next version 4.6.3. Can you please check it after release and let us know if it does not work.
    Thank you and have a nice day.

    Best regards,
    Günter

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Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘When Cookie Consent Message is enabled, background video doesn't autoplay’ is closed to new replies.