Viewing 12 posts - 1 through 12 (of 12 total)
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  • August 30, 2019 at 11:37 am #1132282
    stuedal

    After update to 4.6 maps are showing the “Maps were disabled…” message – but the setting is still set to “Load immediately”

    Also; the Cookie Consent Messages keeps popping up also after the user has said “OK”

    Please advise

    • This topic was modified 5 years, 2 months ago by stuedal.
    August 30, 2019 at 1:49 pm #1132302
    stuedal

    Have now re-installed the version 4.5.7 – waiting for Your advise

    August 30, 2019 at 3:26 pm #1132321
    Webvriend

    Same problem!

    August 30, 2019 at 4:06 pm #1132336
    SvHa
    This reply has been marked as private.
    August 30, 2019 at 4:41 pm #1132363
    Thomas

    Hi, I have the same issue with google maps. Also youtube and vimeo videos do not appear and the link directly goes to youtube website instead of opening in lightbox. I guess this has to do with the new Privacy & Cookie settings. The modal cookie window came up on every page … it seems, that the cookie settings were not stored correct.
    I had to roll back to 4.5.7 … please find a solution soon. I’d like to update to 4.6 since from what I noticed, there are some very useful features implemented now that I’d love to see on my sites.
    Thanks

    August 31, 2019 at 8:37 pm #1132557
    corefocusgroup

    Same problem with the Maps in my Blog posts!

    1. Cookie Consent Bar – Reappears on every page after accepting
    2. Maps in Blog Post – Maps are disabled by user message

    TEMP FIX: Turning off Cookie consent fixed both…

    3. MailChimp forms – Consent checkbox missing

    TEMP FIX: None

    All seems to be related to the Privacy and Cookie options.

    September 4, 2019 at 10:08 am #1133734
    Ismael

    Hi,

    Thank you for using Enfold. And sorry for the delay.

    @stuedal: We can’t reproduce the cookie consent issue our local installation. The consent doesn’t pop up back once we confirmed it. We can also see that the aviaCookieConsent cookie is properly set.

    .aviaCookieConsent:”b338c36f6464f9148e773c4b10dee845″
    Expires:”Sat, 02 Nov 2019 10:56:22 GMT”

    Are you testing it on incognito mode? Do you have a staging site with v4.6. The live site is still on 4.5.7.

    For everyone else, please create your own ticket and post the necessary details in the private field. We’ll check the issue there. Thank you.

    Best regards,
    Ismael

    September 4, 2019 at 10:13 am #1133737
    stuedal

    The site has been set back to the old version as I could no longer wait for Your answer. My client was pretty mad.

    The same goes for all my Enfold sites – all have had same problems, but I have downgraded them. I can not risk updating clients sites until You have solved the problem.

    September 4, 2019 at 10:20 am #1133740
    stuedal

    This is clearly not site related – as so many of the Enfold users are posting about this – please fix this and release a new update.

    September 4, 2019 at 10:42 am #1133751
    2funky

    Hi,

    Could You try to change the setting:

    Enable cookie consent messages: = Use as a simple message bar only

    That works for me – had the same problem

    BR, Pete

    September 4, 2019 at 10:45 am #1133753
    stuedal

    Client not interested in simple message bar, they want the full version. Also, map still not working. Will stick to old version until this has been sorted. Not interested in work-arounds – expecting a proper upgrade

    September 5, 2019 at 11:19 am #1134320
    Ismael

    Hi,

    We just got notified that you have to add the “[av_privacy_allow_cookies]” in the privacy modal popup or the privacy page so that users can choose whether to accept cookies or not. If this option is disabled or nowhere to be found, the consent message will popup on every page load. You can also set the “Enable cookie consent messages” to the 4th option as @2funky suggested.

    The dev team is working on a solution that will enable the “av_privacy_allow_cookies” by default when it’s not added manually.

    Best regards,
    Ismael

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