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Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 29, 2019 at 9:06 am #1131818
    IsabellaTitz

    Hello!! I have a big Problem!
    Kann meine Portfolio Einträge nicht mehr bearbeiten, sagt mir immer Im Editor ist ein unerwarteter Fehler aufgetreten., kann daher nichts mehr bearbeiten. Habe dies auch schon vor 3 Tagen an den Suppor gesendet aber keine Antwort kommt. Habe mir da mehr von einem Support erwartet.

    Danke für jede Hilfe

    August 29, 2019 at 5:32 pm #1132018
    Victoria

    Hey IsabellaTitz,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    August 29, 2019 at 8:38 pm #1132077
    IsabellaTitz
    This reply has been marked as private.
    September 1, 2019 at 5:31 am #1132623
    Rikard

    Hallo,

    Thanks for the login details. What happens if you select to use the Classic Editor in the main page of the theme options?

    LG,
    Rikard

    September 1, 2019 at 4:39 pm #1132681
    IsabellaTitz

    When i go do the Classic Editor from Word Press i have no Portfolio and so is there not the Problem. it is in enfold . Are i have you not right unterstand?
    I have hope that when you have from my HP the login date you can look and do it?!

    Go do portfolio and then of bearbeiten then you see my big problem!! I can do nothing!!! And i can also not a new protfolio!!

    I am wait mostly two days for a answere from you, is there so much support??

    I hope you can help my fast.

    Thank you support

    September 3, 2019 at 4:35 am #1133182
    Rikard

    Hallo,

    Thanks for the update. I’m having no problems creating a new portfolio item if the Classic Editor is active, please see the test page in private. Are you ok with using the Classic Editor for now? You can write in german if you like, we can translate your messages if we don’t understand them.

    LG,
    Rikard

    September 3, 2019 at 5:43 pm #1133477
    IsabellaTitz

    Hello Rikard!

    Danke für die Hilfe! Es funktioniert nun wieder alles wie vorher. Weiß nicht was ihr gemacht habt, aber ich bin sehr froh und dankbar das ich nun wieder in dem Portfolio Bereich arbeiten kann und keine Daten verloren gegangen sind! Danke!!

    September 4, 2019 at 1:20 pm #1133825
    Rikard

    Hallo,

    Great, I’m glad that we could help you out. All I did was to activate the Classic Editor in the main page of the theme options.

    Please let us know if you should need any further help on the topic or if we can close it.

    LG,
    Rikard

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