PHPSESSID cookie problem

Hi support

Unfortunately I can update the theme through my website because I get an error message via envatto and I don’t know what I am doing wrong.

Perhaps you can help me, you have the login details of my website or else I will send you the ftp details.

I like to hear what now.

This my error what I see in my theme update area
Last time we checked the token we were not able to connected to Envato:

Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:

Purchases: Errorcode 403 returned by Envato: Forbidden:
– response_code: 403
– reason: scope-missing
username Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated
email Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated
Purchases: A problem occured accessing your purchases. Unable to check for updates.Kind regards,

Silvio V

Beste Support,

As you already indicated, I have updated the website to the latest version. Then I had the web host do another test. but it came to the conclusion that the update language does not bire a solution for the problem. The homepage slider is also very heavy.
According to Pingdom, the loading time and performance is very poor. See link to the report.
My webhoster also responded to the problem below after a few tests in the staging environment, there were some more theme errors.
I am no longer visible in Google on page 1, while I was already for many years. This takes a lot of time and money.
I thought that if I went for the Enfold theme, I would have a very fast website, but it turned out not to be true.

Please, please help me as soon as possible because I don’t remember.

See the explanation of my technical web host below:

(Hello Silvio,

I have examined it for a while and it appears to be in the theme. https://nlzazo-tamamovic.savviihq.com
I have now adjusted 2 PHP files on staging (galerie.php and masonary_entries.php) so that they cannot execute “session_start”.
As far as no things go wrong I see.

What also strikes me is that your layerslider on your homepage is very slow or unresponsive.
Some error messages also come up there. It is possible that this happened when you updated the theme.
He gives a 502 bath gateway at the following address:

Request URL:
https://collect.albacross.com/e.gif? 55d7-6fec-56f3-9882f04130e2 & v1 = 675c1d68-e7bd-8abb-8f34-db2becd42be7 & u1 = 1265f3cc-bec4-72c7-0820-d34162ac0f3f

In short, it does not seem to go so well with your website. I recommend that you replace that layerslider with a static image for now.
The adjustments on staging could also be implemented on production, but frankly you don’t want that either, because it will be undone in the next update.
I would contact Enfold and complain. To be honest, I would no longer continue to work on this theme in the future.

If you have any questions, please let me know.)

The kingdom test:
https://tools.pingdom.com/#5b3f02f956c00000