Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • August 21, 2019 at 9:01 pm #1129735
    Maritza
    Guest

    Aloha!

    I just check my account on theme Forest and all my purchase products from Enfold has been removed and I want to extent the customer care services
    How can I restore my account to show Enfold purchases ( I bought the theme 4 times).

    Please help

    August 22, 2019 at 5:39 am #1129852
    Rikard

    Hey Maritza,

    We can’t help you out with that unfortunately as Envato/Themeforest handle all sales related matters for us. Please try reaching out to them directly.

    Best regards,
    Rikard

    September 5, 2019 at 7:40 pm #1134582
    Maritza
    Guest
    This reply has been marked as private.
    September 6, 2019 at 7:47 pm #1135110
    Victoria

    Hi Maritza,

    Did you buy them recently? When was the last time you purchased the license?

    Best regards,
    Victoria

    September 6, 2019 at 10:32 pm #1135139
    Maritza
    Guest
    This reply has been marked as private.
    September 7, 2019 at 5:38 pm #1135427
    Victoria

    Hi Maritza,

    I am not sure why it is removed now, maybe because it has been a while ago.

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Victoria

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.