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  • #1129385

    Help! My front page started acting wonky and I need a fresh copy of Enfold. When I log into themeforest and click on downloads, it’s not there. I did purchase a copy. Where can I download it?

    Thanks!

    #1129397

    Hey lisetyrrell,
    Can you please explain what is “wonky” about your frontpage, perhaps it is an issue with the version and another solution other than reinstalling the same version would help more.
    I see that you are using the Autoptimize plugin, this sometimes can cause issues when the theme and Autoptimize are both merging or minifying javascript, I assume you have tried disabling plugins as a test.
    Is it that you don’t see any Enfold version in your Theme Forest download area, or is it that you only see a older version in your download area?
    I ask because some users have reported that Theme Forest often shows the original version number bought in the download area, but when it’s downloaded it is the latest version, it seems that while the file gets updated the page doesn’t show the correct version number.
    To check the actual version number of the download, please extract the file to your computer and find the style.css file at:
    enfold/style.css
    2019-08-20-213308
    Then look on line 4 for the version number:
    2019-08-20-213538

    Best regards,
    Mike

    #1129401

    Hi Mike,

    I’m paying someone to fix it and he wants a fresh copy of enfold. I’m not sure why, but thank you for offering this. I will email it to the person I’m paying in case it helps.

    How can I download a fresh copy? I think it’s a good idea to have one on hand and I did purchase it twice. I think I even renewed support once.

    Thanks!

    #1129441

    Hi,
    Please see Private Content area.

    Best regards,
    Mike

    #1129621

    Thank you so much. Yes, please close this ticket.

    #1129626

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Need to download Enfold again and not on theme forest downloads’ is closed to new replies.