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  • #1129161

    Hi there.

    I have been using ENFOLD for a long time and find it a very useful theme however recently I have been having the following issue:

    When adding an A-Tag in an element, the whole element disappears / breaks. This has happened a few times over the last couple of weeks. (Yes I have done this before and it worked)

    Example: I am using the “Image with hotspots” element – I need to link each hotspot to a specific URL, I am adding in the link at the bottom of the “Edit Hotspot Tooltip” however this only links the actual hotspot (And the hotspot itself is small, and it’s hard to get the cursor on the right spot to click on the link) plus clients will not know that they need to click on the actual hotspot because it is so tiny. So I have linked the hotspots and with that have also tried linking the text in the tooltip using an A tag, but whenever I do this and save it, the whole element disappears.

    This happened the other day too on another site I was working on while using the “Team Member” element – I Just added an H3 tag to the “team member job title” to make the job title a little bigger and the whole element disappeared.

    Please help

    Thank you

    #1129315

    Hey ComeAlivesorted,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #1129876

    Hi Victoria

    Thank you for your response. Please see details below.
    Just to note, I tried again this morning to link the text on one hotspot and it linked correctly, however now a pop up saying “background request blocked” keeps popping up, whether I whitelist the action or dismiss it the box still keeps popping up (This has happened before on other sites I have worked on which also initially gave me the linking issue.

    Thank you

    #1129918

    Hi ComeAlivesorted,

    What is the background request blocked that gets blocked? WordPress and eve Advanced Layout Builder use those to update or retrieve data and your security plugins can be blocking them.

    Best regards,
    Victoria

    #1129982

    Hi Victoria

    It seems to be working properly now, I have deactivated a security plugin and it seems to work fine.

    Thanks so much for your help!

    #1130099

    Hi,

    Glad we could help!

    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    Please bookmark Enfold Documentation for future reference.
    Thank you for using Enfold :)

    Best regards,
    Basilis

Viewing 6 posts - 1 through 6 (of 6 total)
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