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  • August 19, 2019 at 3:42 pm #1128937
    Maike

    Hello! On a company website built with Enfold the homepage features a self-hosted video, which is the first content item.
    When google searching the company’s, the meta description is not displayed, instead the error

    Media error: Format(s) not supported or source(s) not found.

    is shown. which is very annoying (and the video works fine on all devices).
    As also described in other threads, custom fields were used as well as a manual excerpt – see screenshots linked to in the private content section.
    What can be done to fix this?

    Thank you!

    August 20, 2019 at 5:20 am #1129100
    Rikard

    Hey Maike,

    When did you change the text in your SEO plugin? Please note that SERPS can take a very long time to update.

    Best regards,
    Rikard

    August 20, 2019 at 10:40 am #1129176
    Maike

    Hi Rikkard,
    I wanted to avoid another plugin and tried to add the meta description via custom fields, as suggested in other threads.
    This was done two months ago, so time should not be the issue.
    Reluctantly, I will give yoast a try – or is there another good way to do this?

    August 21, 2019 at 5:42 am #1129422
    Rikard

    Hi,

    I personally use Yoast on all sites that I create, it’s almost like its WordPress standard to use it. I would recommend that you install Yoast or another similar SEO plugins to see what happens after that.

    Best regards,
    Rikard

    April 11, 2020 at 3:36 pm #1202924
    manurimini

    Hi
    I’m having this problem too and I use Yoast. If you insert a selfhosted video as first element or as background in your first Color Section, instead of reading the meta description in meta name=”description” content=” yoast snippet description” Google posts the following meta description in the snippet: Media error: Format(s) not supported or source(s) not found.

    Is there something I can do to prevent this inconvenience?

    For now I solved it by disallowing the videos in robots.txt
    Disallow: /video-folder/name of the video.mp4

    Thank you, Best Reagards
    Manu

    • This reply was modified 4 years, 7 months ago by manurimini.
    April 15, 2020 at 5:09 am #1203836
    Rikard

    Hi Manu,

    I’m very sorry for the late reply. Do you have a test page where we can see this problem happening on?

    Best regards,
    Rikard

    April 15, 2020 at 12:33 pm #1203946
    manurimini

    Hi Rikard
    thank you for the quick reply
    I’ve sent the link in private content
    Best regards
    Manu

    April 17, 2020 at 7:38 am #1204614
    Rikard

    Hi Manu,

    Thanks for that, I see the same thing on my end. Did you change this recently? If so then please don’t expect that search engines like Google will reflect your changes instantly, it can take up to several weeks for them to update their indexes.

    If you need further help then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    April 17, 2020 at 8:50 am #1204646
    manurimini

    Thank you Rikard
    Do you have any idea why this is happening? I would like to have the videos to be indexed and by disallowing them they will not appear in search results. Is there a way to force the <meta name=”description” content=”my content”> to be read by Google first instead of the video?
    Best Regards
    Manu

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