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Posts
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Hi,
I created a post but it seems it is not visible. I cannot find it by performing a search. Still, I can see the link of this article in the magazines.
See this pageHere the article is visible. The one without the image. https://www.screencast.com/t/Xcff9uzQtAd
Thanks,
MarcoHey marcoabis81,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaHi,
Thank you for the update.
How did you setup the site so it redirects from “ninserviziogratuito” to “ninfreeservice”? The unwanted post links to the “ninserviziogratuito” site instead of the other. Have you tried to re-create that particular post from scratch?
Best regards,
IsmaelHi Ismael,
No redirection.
I created the post under the wrong domain and when I realized that I looked for that post and thought I actually hadn’t saved it because I couldn’t find it
But then I saw that it was created but, though, I don’t see it in the post listHi,
That’s a bit confusing. Are you telling us that you just missed something? Is it OK now?
Thank you for the update.
Best regards,
IsmaelNo, it is not ok now. The post is still visible here, the one without picture.
I had to create the post under the domain http://www.ninserviziogratuito.co.uk but I actually created it under the domain ninfreeservice.co.uk
But it should not matter on where I create it as I should see it from the post list within the domain.But I cannot find the post. Visible its link as you can see from the https://www.ninfreeservice.co.uk/our-guidelines page, but not findable withing WP
The post is only under 1 domain. Something has happened and I cannot see it anymore. But it’s there. Any idea?
Hi,
Thank you for the update.
Have you tried deleting that particular post directly from the database? We are not really sure how you managed to create a post from a different domain and show it on another. Are you using a plugin for that?
Best regards,
IsmaelHi Ismael.
I think I created a bit of confusion.Let me recap.
I created a post under this domain http://www.ninserviziogratuito.co.uk and I can see this post on the list via magazine as you can see on this page https://www.ninfreeservice.co.uk/our-guidelines It is the one on the right, without the image. When I click on it (https://www.ninserviziogratuito.co.uk/world-nomads-travel-insurance) this is the link under the post, the page does not exist.
I cannot delete this post because it is not visible in the posts list. I cannot find it.
I did not use any plugin, I created it in the standard way from create post option. Still I cannot find this post in the list of posts. It is not there.
Hi,
Thank you for the update.
I cannot delete this post because it is not visible in the posts list. I cannot find it.
You can delete it directly from the database. If you need help with that, post the cpanel and FTP details in the private field. OR try to clean the database. But don’t forget to create a backup or a restore point before doing so.
Best regards,
IsmaelHi,
Thank you for the update.
We got this error when we visited the siteground page.
Oops! Website currently not available.
Nice of you to come by, but currently this web page is feeling a bit under the weather.
Why not check back later?Is it down? Did you prevent certain countries’ access to the site? You’ll find our locations in the following link in case you need to whitelist it.
Best regards,
IsmaelHi,
It’s still the same. We are getting redirected to the following page. (see private field)
Thank you for the update.
Best regards,
IsmaelI am sorry Ismael, I am not sure what URL you are trying to access.;
The following is my initial post wit 3 links:
I created a post under this domain http://www.ninserviziogratuito.co.uk and I can see this post on the list via magazine as you can see on this page https://www.ninfreeservice.co.uk/our-guidelines (on this page you can see 2 world nomads posts, 1 with the image and 1 without. The one without image is the one I cannot find on my post list. When I click on it (https://www.ninserviziogratuito.co.uk/world-nomads-travel-insurance) this is the link under the post, the page does not exist.
So, if you cannot access the page is just because the past apparently is not there but still showing on the list (the one without the image)
Marco
Hi,
I am sorry Ismael, I am not sure what URL you are trying to access.;
I was trying to access the cpanel using the URL that you provided above. We can’t reach the database and remove the “ghost” post if we can’t access the cpanel. (see private field)
Can you access the cpanel with that details?
Best regards,
IsmaelHi Ismael,
these are the details to access the FTP.
I tested it yesterday.I used as host the Ip provided instead of the es49 etc
Hi,
We can’t delete the post via FTP. We need to access the database and we can only go there via cpanel. Please post the cpanel login account.
Best regards,
IsmaelHi,
Thank you for the update.
We deleted the post in your database manually. It seems to be a revision of the original page. Do you have a plugin that generates custom page revisions?
Best regards,
IsmaelHi,
not at all. Never used a plugin that generates custom page revisions … not sure what happened.
Glad you were able to remove it :-)Thank you,
you may close this ticket
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