Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 12, 2019 at 7:46 am #1126730
    Dzimnikov

    Hey, how are you guys?

    I recently bought the WooCommerce Coupon extension which now allows me to add discounted items into carts when coupon codes are applied. For example, I have a coupon code named “freesnake” which adds a 100% discounted Snake Bowl to order.

    I’m trying to do the same thing with the Quartz Banger item using the coupon code: freebanger , but the item isn’t showing up in the back end. Here is a screenshot: https://imgur.com/a/N97fqNZ

    I really want this feature to work as its key to our marketing plan (lots of promos lol). Can you please take a look and see why its not showing up? I tried making a new product, a new coupon, nothing. Its like the coupon section refused to acknowledge the existence of products created after the plugin was installed.

    I left my login deets in the private content section.

    Thank you so much,
    -Daniel

    August 13, 2019 at 11:58 am #1127161
    Victoria

    Hey Dzimnikov,

    You might want to write to the plugin support since this is not really a theme related issue or check the plugin support forums.

    Best regards,
    Victoria

    August 14, 2019 at 1:55 am #1127449
    Dzimnikov

    I wrote to them, they said to write to you….

    Can someone please help me out lol

    August 14, 2019 at 2:00 am #1127450
    Dzimnikov

    This was their response:

    Hi Daniel,
    Yeah, I can see the issue now. I spent some more time on your website & this doesn’t seem to be an issue with the Smart Coupons plugin.

    Please follow these steps to check:

    Temporarily deactivate the plugin Smart Coupons
    Now open the coupon ‘freebanger’
    Go to tab “Usage restrictions” & look for the field “Products”. This field comes from the WooCommerce core plugin
    Try to search the product ‘Quartz Banger’
    You’ll get the same result which you were getting earlier

    So it seems to be an Enfold issue, not an issue with their plugin. Can you please take a look and see if we can fix it. I really need the coupons to work properly, they’re a big part of our marketing plan.

    Thanks,
    -Daniel

    August 15, 2019 at 4:34 am #1127790
    Dzimnikov

    Hey, looking to follow-up. Would like to get this fix as soon as possible.

    Thanks,
    -Daniel

    August 18, 2019 at 2:27 am #1128564
    Mike

    Hi,
    Sorry for the late reply, I was able to add your product to the coupon only by entering the slug “Quartz-banger-1”
    if I entered only “Quartz” it would not show, odd.
    Anyways now you can fill out the other fields and start using it.
    Please see the screenshot in Private Content area.

    Best regards,
    Mike

    August 18, 2019 at 10:03 pm #1128736
    Dzimnikov

    I could have swore I tried that. Odd, but thank you as always :)

    We can close the thread, I know the question is coming lol

    August 18, 2019 at 11:02 pm #1128741
    Mike

    Hi,
    lol, yes you know me too well :)
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

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