Unable to edit page and create new ones - Support | Kriesi.at

Viewing 24 posts - 1 through 24 (of 24 total)

Author

Posts
August 9, 2019 at 9:21 pm #1126336

Eduardo Herrera
Participant

Hi, I really need your help on checking on my wordpress account for this web https://maquired.com.mx

Its been hard trying to figure out why Im unable to edit this page "Venta" I have tried building it from scratch several times but after clicking on publish button I then try to edit it again and face with the same problem, Ive checked all posible issues according to Q/A on this forum but had not got any good results.

Attached you can find user and password to access my wordpress account for this website: https://maquired.com.mx/wp-admin

August 10, 2019 at 12:59 pm #1126410

Rikard
Keymaster

Hey Eduardo,

Thanks for the login details, what happens if you select to use the Classic Editor in the main page of the theme options?

Best regards,
Rikard

August 10, 2019 at 6:40 pm #1126500

Eduardo Herrera
Participant

Hi, Rikard

It shows content as a code

August 12, 2019 at 5:46 pm #1126852

Eduardo Herrera
Participant

Hi Rikard,

Have you had a chance to check on my wordpress account yet? I really need to solve this out cause my client is requesting changes on the web.

August 12, 2019 at 8:04 pm #1126957

Basilis
Inactive Moderator

Hi,

are all the elements used the defaults? are all coming from ALB?

Best regards,
Basilis

August 12, 2019 at 8:32 pm #1126964

Eduardo Herrera
Participant

Hi Basilis,

Yes all elements are defaults and como from ALB.

August 12, 2019 at 8:35 pm #1126965

Eduardo Herrera
Participant

Could you check my WP account please? I have already attached my user and password on previous message. I will really appreciate it

August 13, 2019 at 1:26 pm #1127196

Victoria
Inactive Moderator

Hi OMALeaders,

Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

Best regards,
Victoria

August 14, 2019 at 12:01 am #1127442

Eduardo Herrera
Participant

Hi Victoria,
I have done what you suggested but nothing happens, I still have the problem.

August 14, 2019 at 10:09 pm #1127750

Nikko
Inactive Moderator

Hi OMALeaders,

I have checked your site and it’s not really clear what’s causing the issue.
Can we remove your Enfold 4.4.1? so we can be sure it’s not conflicting with the new one.

Best regards,
Nikko

August 15, 2019 at 1:40 am #1127776

Eduardo Herrera
Participant

Hi Nikko,

yes go ahead please.

August 16, 2019 at 12:45 am #1128104

Eduardo Herrera
Participant

Hello Nikko,

Did you have the chance to remove Enfold 4.4.1?

August 16, 2019 at 7:30 pm #1128341

Eduardo Herrera
Participant

Hi Nikko,

Sorry for rushing up. Wondering if you have removed Enfold 4.4.1.

August 18, 2019 at 7:26 pm #1128686

Nikko
Inactive Moderator

Hi OMALeaders,

Yes, I have removed it, sorry was trying to debug it but lost connection.
Tried to create a test page testing each section which works but if combined it admin-ajax returns a 404 error.
This usually happens on wordfence but you don’t have one, can we ask for ftp access? so we can check further and maybe have some lead to what’s causing the issue.

Best regards,
Nikko

August 19, 2019 at 9:37 pm #1129021
Eduardo Herrera
Participant
Hello Nikko, sure I can:
- This reply was modified 5 years, 4 months ago by Eduardo Herrera.
August 20, 2019 at 5:39 am #1129110
Nikko
Inactive Moderator
Hi OMALeaders,

I can’t seem to access in ftp using the credentials you gave, tried different settings but this is what I’m getting:
```
Status:	Connection established, waiting for welcome message...
Response:	220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response:	220-You are user number 8 of 150 allowed.
Response:	220-Local time is now 23:36. Server port: 21.
Response:	220-IPv6 connections are also welcome on this server.
Response:	220 You will be disconnected after 15 minutes of inactivity.
Command:	AUTH TLS
Error:	Connection timed out after 20 seconds of inactivity
Error:	Could not connect to server
```
Best regards,
Nikko
August 20, 2019 at 3:48 pm #1129241

Eduardo Herrera
Participant

Hi Nikko,

Could you try again but this time choose flat ftp on the encryption options please?

August 20, 2019 at 4:11 pm #1129247
Eduardo Herrera
Participant
Hello Nikko,

I am sorry, you are correct I`ve miswrote the credentials. This should work:
- This reply was modified 5 years, 4 months ago by Eduardo Herrera.
August 21, 2019 at 3:49 pm #1129598

Eduardo Herrera
Participant

Hi Nikko,

Could you check on the ftp access?

August 22, 2019 at 7:53 am #1129868

Nikko
Inactive Moderator

Hi OMALeaders,

Thanks it works now, we’ll check it.

Best regards,
Nikko

August 22, 2019 at 5:09 pm #1130043

Eduardo Herrera
Participant

Great!

I hope you can help us find the problem.

August 23, 2019 at 9:37 am #1130257

Nikko
Inactive Moderator

Hi OMALeaders,

Thanks for your patience. Can you try to disable mod_security? or ask your hosting provider for assistance in disabling it.
After enabling wordpress debug and some tests, I still could not fix it but I found some similar threads/topics which points out mod_security:
– https://kriesi.at/support/topic/enfold-avia-layout-builder-keeps-loading-on-all-pages/#post-778341
– https://wordpress.org/support/topic/404-error-on-admin-ajax-php/
– https://stackoverflow.com/questions/51366541/wp-admin-admin-ajax-php-404-when-adding-media-to-article
Hope this helps fix it.

Best regards,
Nikko

August 23, 2019 at 7:18 pm #1130477

Eduardo Herrera
Participant

Thanks Nikko,

I will do so and keep you posted

August 23, 2019 at 8:29 pm #1130487

Nikko
Inactive Moderator

Hi OMALeaders,

Sure, we’ll wait for your feedback :)

Best regards,
Nikko
Author

Posts

Viewing 24 posts - 1 through 24 (of 24 total)

You must be logged in to reply to this topic.