Viewing 6 posts - 1 through 6 (of 6 total)
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  • August 5, 2019 at 9:26 am #1124660
    steveclikk

    Hi,

    I’ve got an app called Axcelerate which needs the default jquery installed. The installation team are saying that this has occurred and can’t enable the app:

    https://axcelerate.zendesk.com/hc/en-gb/articles/360000689895-WordPress-Requirements-for-Online-Enrolments

    A WordPress theme should be installed on the site. Typically we recommend ‘Be theme’ or ‘Avada’, however you are free to use any WordPress theme that abides by best-practices, specifically not overwriting the default WordPress version of jQuery. Please be aware that while our plugin should work with the vast majority of widely used WordPress themes we cannot guarantee that the theme used by your site will not cause conflicts with our software. You may use the WordPress default template if you wish to, however the styling options will be limited.

    Is this something that Enfold could be doing?

    August 5, 2019 at 1:19 pm #1124718
    Rikard

    Hey steveclikk,

    Enfold is not overwriting the default WordPress jQuery, what problem are you having exactly?

    Best regards,
    Rikard

    August 7, 2019 at 9:15 am #1125423
    steveclikk

    Hi Rikard,

    I’ve posted the screenshot that’s being seen by the integration team when they try to test the plugin.

    When someone tries to enrol (link in private) nothing happens when it should open an enrolment page.

    Hope this helps.

    August 8, 2019 at 4:06 am #1125758
    Rikard

    Hi,

    Thanks for that, it looks like the problem is coming from the preloader. Do you have that active in the main page of the theme options? If so then please try to disable it to see if that makes any difference.

    Best regards,
    Rikard

    August 11, 2019 at 11:27 pm #1126676
    steveclikk

    Brilliant, thanks

    August 12, 2019 at 5:07 am #1126722
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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