Viewing 10 posts - 1 through 10 (of 10 total)
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  • July 25, 2019 at 7:29 pm #1121960
    bcgallaher

    Hi,

    I am running a number of websites using the Enfold theme. On a few website, I am having the same issue every couple of days. Each site has a main menu set but it seems to be defaulting to no main menu. I visit the site and the main menu has been replaced with a list of all the pages. I log in and check the menu select and nothing is selected. After I select the correct menu the site returns to normal. What could be causing the main menu to forget it settings?

    Thanks!

    July 26, 2019 at 3:22 am #1122028
    Mike

    Hey bcgallaher,
    Odd, Please include an admin login in the Private Content area so we might take a look.

    Best regards,
    Mike

    July 26, 2019 at 5:08 am #1122057
    bcgallaher

    Hi Mike, I have supplied the login details.

    Ben

    July 27, 2019 at 5:17 am #1122233
    Rikard

    Hi Ben,

    Thanks for that, though your main menu looks fine on my end. You also have a menu assigned on the page in private, which is correct.

    Best regards,
    Rikard

    July 29, 2019 at 5:14 pm #1122795
    bcgallaher

    Thanks for checking Rikard. I have also found that the footer also looses its setting and ends up blank at the same time. I haven’t figured out what is the cause of the change but have a feeling it is when any updates are performed on any plugins. It hasn’t happened for about a week so far but affects 3 of the websites that I am using Enfold with. My other Enfold websites running on the same server don’t have this problem.

    July 29, 2019 at 10:04 pm #1122962
    Basilis

    Hi,

    can it be that your web site database is full?

    Best regards,
    Basilis

    July 30, 2019 at 10:46 pm #1123331
    bcgallaher

    Possibly. I thought it was strange that it was happening on some websites and not others which are almost identical using the Enfold theme and plugins. Since the issue, I have increased the size of my server, RAM and HDD, and the problem hasn’t occurred again yet. I’ll keep an eye on it and see how it goes.

    July 31, 2019 at 6:21 am #1123398
    Mike

    Hi,
    Glad to hear you might have found the issue, we will keep this thread open to hear back from you after some more testing.

    Best regards,
    Mike

    August 2, 2019 at 2:49 pm #1124188
    bcgallaher

    It happened again. I updated some plugins and that triggered the issues. One of my websites just lost the menu selection and another lost the menu and the footer selects. After comparing the differences between these websites and my others, I assume it is Speed Kit, running on my Plesk server, that could be the cause. Have you had any issues with Speed Kit before?

    https://www.baqend.com/plesk.html

    August 3, 2019 at 4:09 pm #1124378
    Victoria

    Hi bcgallaher,

    We are not aware of the issues, please disable it and see if the issues persist.

    Best regards,
    Victoria

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