Viewing 6 posts - 1 through 6 (of 6 total)
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  • July 21, 2019 at 9:49 pm #1120708
    ZY

    Hello Endfold Support Team,

    I have a short question about the license model. I buy the Enfold license for friends and customers and register it at Themeforest. The API data is maintained there accordingly. Now in the past I often had the topic that my support requests were not answered by you or answered very late. Thus I ask myself the question whether there is a prioritization of the accounts / new customers in the forum and this is recognized only if it concerns a new account. Or was it just bad luck? ;-) Otherwise I would have to create a separate account for each project.

    Many greetings
    Thomas

    July 21, 2019 at 11:29 pm #1120716
    Mike

    Hey ZY,
    Sorry to hear this happened to you, typically we work the oldest to newest support questions, but we also have a category of topics we have replied to, for myself, sometimes it can take most of the day to follow up with all these questions. I would say that this was just bad luck, we will try to improve this.
    We do not prioritize based on users.

    Best regards,
    Mike

    July 28, 2019 at 6:55 pm #1122530
    ZY

    Thank you very much for your quick feedback. Good to know. Maybe you are thinking about a Prio Support. Many thanks and greetings. Thomas

    July 28, 2019 at 7:09 pm #1122534
    Mike

    Hi,
    Thanks for your patience and for using Enfold. I assume we can close this now, but I like to ask first. Shall we close this then?

    Best regards,
    Mike

    July 28, 2019 at 7:34 pm #1122540
    ZY

    #Close :-)

    July 28, 2019 at 8:26 pm #1122566
    Victoria

    Hi,

    Best regards,
    Victoria

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Viewing 6 posts - 1 through 6 (of 6 total)
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