Revolution slider Upgrade 6

I wrote to themepunch.

Here are some important information to the enfold team and enfold customers.

ME –––––––––––––––––––––––––––––––
UPGRADE 6.XX: 

All new, looks good & clean. But: 

1) the existing sliders don´t work anymore. 

2) It is not possible to use the existing buying licence. 

3) It is a deep intervention in the database. You can´t restore the 5.X version without loosing all images that are in your database. We had to install the website again from an backup.

THEMEPUNCH ––––––––––––––––––––
1) That is generally untrue. Some older sliders can in some cases break or look different than before. Even after testing hundreds of old 5.x modules before release, there are some constellations that cause trouble. 
We are offering 99% fallback from a historically grown plugin, and are not in a sandbox that is encapsulated from external function calls or styling.
2) Of course ifs possible to use your existing license! Where are you having trouble here?
3) There is no “deep intervention” in the database. Our plugin only touches its own data.

ME –––––––––––––––––––––––––––––––
1) Here is an an excerpt of many more customers and issues:

2) Doesn´t work. We insert the correct purchase code, that we always used. No connection. Why?? Do we have to buy the plugin again? For renew the support, we have to pay again.
3) Of course! Never had this before. Downgrade to 5.XX loses all images. We had to restore the website from backup.

THEMEPUNCH ––––––––––––––––––––
thanks for the feedback!

1) The Enfold Avia Page builder takes its information directly from the database which is a tough nut. We have informed the author that the field structure is different 1-2 weeks ago. Hope they can update soon or use the provided functions like the other theme authors. You could use the normal shortcode alternatively, skipping the broken Avia block, which we did for users on several occasions in support.

2) You can use your existing license to update. In case you run into trouble there please let us know via (Email address hidden if logged out) and we will check that. It does not matter if you still have a valid support contract or not.

3) Please never, never downgrade any plugin! Contacting support or following the troubleshooting FAQs will bring back image URLs for the slider. The images themselves are never(!) touched or even moved or deleted from the media library! In some rare occasions (for example in case your domain changed in the past) the URLs saved in the slider and only in the slider may be pointing to the wrong path. But totally fixable.

I hope this could help explain a little. We would love to see you in our support (see mail address above) and clean things up. Hope downgrading did not cause too much damage though.

Cheers from your Team @ ThemePunch