Viewing 4 posts - 1 through 4 (of 4 total)
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  • July 17, 2019 at 5:14 am #1119381
    Justonian1970

    Enfold version 3.1.3 (That’s what it says. And it says it’s the updated Enfold Theme – not sure where everybody is getting version 4.x.x)
    WooCommerce version: 3.6.5

    I delayed updating WooCommerce because of the above error, and it probably cost me about $80 in restores to get it functioning correctly. This time – I updated WooCommerce, made sure my theme was updated, spent $61 to get a new API key for Enfold. And now I have the SAME FREAKING ERROR.

    All the solutions say “Update the Enfold theme.” Done. Been there. DIDN’T FIX IT. Downloaded the .zip file. Uploaded and tried to run. It fails because it’s already installed and the folder already exists. If I delete that, I’m thinking I’ll have to re-code everything, and my website could be down for days and/or weeks (I’m not really a web designer, even in WoodPress). One guy told me that he looked at the website and didn’t see any errors. How? The errors show up every time I click on a product.

    Please help. I’m tired of wasting money on this for an error that shouldn’t be there in the first place.

    July 17, 2019 at 5:26 am #1119386
    Justonian1970

    Updating login credentials for website and hostgator in Private Content.

    July 17, 2019 at 7:19 am #1119424
    Justonian1970

    Disregard. I manually updated Enfold via FTP, reimported the settings files, optimized the images, and then restored a couple of the test changes I had made to try and eliminate the issue.

    This should be a pinned answer somewhere, with a specific procedure after you download the updated theme.
    Step 1: Backup settings by exporting the settings file via Enfold settings.
    Step 2: Login to your host serve for your webpage. Find the folder …Enfold. Delete all contents.
    Step 3: Find the folder…Enfold-child. Delete all contents.
    Step 4: FTP the Enfold folder from the .zip file to the website and put all contents in the already existing Enfold folder. Do the same for the Enfold-child folder.
    Step 5: Import the settings file you previously exported.
    Step 6: Check out your website. Play hopscotch for a minute. Maybe buy a dog.

    July 17, 2019 at 11:10 am #1119513
    Victoria

    Hi Justonian1970,

    Glad you got it working for you! :)

    Next time, please, refrain from replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    If you need further assistance please let us know.

    Best regards,
    Victoria

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