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  • July 8, 2019 at 3:46 pm #1116707
    joostp37

    Dear support,

    recently enfold isn’t working anymore on Internet Explorer :( Video’s / content elements etc won’t show anymore on Internet Explorer. how and when will this be resolved? all works ok on firefox and chrome

    p.s. also this website seems to be EXTREMELY slow since a recent update.

    • This topic was modified 5 years, 4 months ago by joostp37.
    July 10, 2019 at 4:19 am #1117257
    Mike

    Hey joostp37,
    Sorry for the late reply, In the Private Content area is a beta version with the latest fixes which has solved many IE & Edge issues so perhaps this will help you also.
    The easiest and safest way to test the beta version is to rename your current theme to “enfold-old” via ftp then upload the new “enfold” and check that your site is working correctly.
    Once you are happy you can delete the “enfold-old” via ftp, (not the WP theme page)
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Best regards,
    Mike

    July 10, 2019 at 8:10 am #1117313
    joostp37

    Awesome, this has resolved the issue on one of the websites!
    However, on the website below this didn’t solve the issue :( Also do you have any clue why the website is SO SLOW on the page below.

    thanks

    July 11, 2019 at 4:35 am #1117657
    Mike

    Hi,
    I checked the site with Chrome, Firefox, Edge & IE11 and it seems that everything is working, which element is not working?
    I also tested both of your sites and it looks like you can improve your load time by compressing your images, there are many plugins that will do this.

    Best regards,
    Mike

    July 11, 2019 at 9:48 am #1117728
    joostp37

    all is working perfect now… the videó on the frontpage wasn’t showing. but now it is! thanks for your great support guys!

    July 11, 2019 at 1:03 pm #1117786
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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