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Hi,
Recently, all of a sudden the page editor on certain pages of my theme no longer load. I am using Classic Editor. I have gone ahead and deactivated all plugins to see if any were the issue and it still persists. Currently the issue occurs for following pages:
– Home
– Surfboard Rentals
– Electric Bike Rentals
– Beach Equipment RentalsHowever, on these pages the editor loads just fine:
– Contact
– Delivery Options
– Privacy Policy
– TermsThank you in advance for help resolving the problem.
Hey JoeSurf,
Thanks for the login details. Please enable debug mode so that we can have a closer look at the content in those pages: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode
Best regards,
RikardHi Victoria,
I’ve checked the servers logs and so has the hosting company and there appears to be nothing coming up for these pages.
Hi JoeSurf,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
Best regards,
VictoriaHi Victoria,
I have gone ahead and deactivated the plugins and the Avid Layout Builder still does not load or solve the problem. I thought maybe the issue was with Classic Editor so even tried rolling back to a previous version but that did not work either. If you would like to deactivate plugins to double check that is ok with me.
Please let me know what the next steps are for troubleshooting the issue.
Hi Basilis,
There are no security measurements that I nor my hosting provider can find that would be impacting the site or those pages.
Thank you Victoria. That’s very helpful to know. I’ll throw this to the hosting company to see what they say. I believe they run the site on IIS. Not sure if that makes a difference.
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