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Hi,
This seems to be the only way I can contact you without a purchase code.
I have recently migrated my businesses WP site to a VPS away from the developers who built it. Since the migration we have been unable to edit certain pages using the ALB, we just get a persistent loading icon spinning away.
I have tried the usual fixes, de-activating plugins, clearing caches updating everything I can but no use. I cant use the support forums without a purchase code and since it was the developers who bouth the theme I have not got one, I am hoping you can point me in the right direction without that though.Pleas let me know if you need any more info.
Mike
Hey Mike Anderson,
For technical support please register here kriesi.at/support/register with your item purchase code .
Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Best regards,
VictoriaI have literally just told you I don’t have a purchase code, and explained why. And I’m not going to buy the theme again if its buggy and doesn’t work properly. Is there somewhere I can find this in the theme itself?
Hi Mike,
Thanks for the login details. I’m seeing the same problem on the contact page, you are getting a 400 bad request error on the page. I’m not sure why that is though. Please try to activate debug mode so that we can have a closer look: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode
You will need a purchase code/access to the theme files at some point. We have no way of identifying if you actually own a license otherwise, there are a lot of pirating going on. So we could be helping someone out who hasn’t even paid of the theme. It’s of course in your interest as well; to be able to get support and update the theme.
Best regards,
Rikard
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