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Hello,
I just received an e-mail asking whether I would like to extend the support offered for my Enfold theme. I have been trying to get in touch with someone from Enfold for the past 4 months and never, not once received a reply. I don’t understand what kind of support you are selling?
I can’t even access my account and get support accessing it.
Hoping this time I can hear back from Enfold.
Hey David,
Where exactly did you try to get in touch with us for 4 months? We are selling support on our support forum.
Access; where are you trying to login and what details are you using?
Best regards,
RikardThis reply has been marked as private.Hey,
I searched your email on our database however it cannot be found. Could you please share your purchase code in private content field so we can reset your forum account so you can login and start new threads under Enfold sub forum whenever you have a question or an issue?
You can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/ and generate a Personal Token and insert it in Enfold theme options to receive auto updates :)
Cheers!
YigitThis reply has been marked as private.Hi,
We have updated your forum account. Please find your credentials in private content field below :)
You can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token to insert in Enfold theme options.
Best regards,
Yigit
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