Viewing 7 posts - 1 through 7 (of 7 total)
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  • June 24, 2019 at 12:22 pm #1112908
    FootprintInternet

    Hi
    We were recently asked to move a site away from the another host provider. The site is using an old version of the Enfold theme (we think it is 3.4.5).

    Unfortunately due to the lack of support from the previous host providers, who would not supply anything other than WP-Admin access, we have only been able to export a copy of the website. We have tried to use the latest version of Enfold but the 2 versions as so different it appears not to be compatible with the export. To make matters worse the previous host providers have now switched off the website (without any warning).

    We are left with few options to try and get the site back up and running for them but wonder if there was any way we can get access to a legacy version (listed above) so we can try running that against our export.

    Any help in this matter would be greatly appreciated.
    Damian Leach

    June 25, 2019 at 5:19 am #1113105
    Rikard

    Hi Damian,

    Sorry for your problem, I’m not sure which version you are looking to get from us though. The old or the new version? What problems exactly are you having after you copied the site to a new server?

    Best regards,
    Rikard

    June 25, 2019 at 10:15 am #1113186
    FootprintInternet

    The site is about 3 years old and has not been updated in that time. We have tried running the latest version of the theme with the site but it completely breaks the content.

    We think the version it was running is 3.4.5 so we need a copy of this version to try with the website.

    Is it possible to get a legacy version?

    June 25, 2019 at 6:59 pm #1113343
    Victoria

    Hi FootprintInternet,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    June 26, 2019 at 11:45 am #1113576
    FootprintInternet
    This reply has been marked as private.
    June 26, 2019 at 11:46 am #1113577
    FootprintInternet
    This reply has been marked as private.
    June 27, 2019 at 6:02 am #1113797
    Rikard

    Hi,

    Thanks for the details and update. I see that you are running the latest version of the theme already, and your site looks to be working fine on my end, except for a missing logo. What exactly is it that you need help with?

    Best regards,
    Rikard

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