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  • June 5, 2019 at 1:49 pm #1107557
    kylerollins

    Hi guys,

    I need some help,
    I have and issue with the Tab Section in Firefox that have a Jotform.
    In Chrome all is good but in firefox the tab section just get weird.

    i notice that if i untick and tick again (in the browser inspector) the width, all get in place, the following code.
    <div class="av-tab-section-inner-container avia-section-small" style="width: 400vw; left: 0%; transform: translate3d(0%, 0px, 0px);"><span class="av_prev_tab_section av_tab_navigation"></span><span class="av_next_tab_section av_tab_navigation"></span>

    Can you guys help me out ?
    Thanks

    June 9, 2019 at 6:44 pm #1108659
    Basilis

    Hey Kyle,

    What seems wrong?
    Can we see a screenshot of the view on firefox?

    Best regards,
    Basilis

    June 11, 2019 at 12:30 pm #1109103
    kylerollins

    hi Basilis,

    Here is a link to an image https://ibb.co/t8TTJVz

    This only happens in firefox

    Thanks for your time :)

    June 13, 2019 at 7:54 am #1109783
    Nikko

    Hi kylerollins,

    I can see the same on my end, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

     Please allow us to temporarily disable your plugins.

    Best regards,
    Nikko

    June 13, 2019 at 3:06 pm #1109879
    kylerollins

    hi Nikko.

    Thanks for the help
    Here you have the link.

    June 17, 2019 at 8:58 am #1110951
    Nikko

    Hi kylerollins,

    Thanks for giving us admin access.
    I was checking it out but could not find a way to make it work in firefox.
    Can you try to iframe code instead of script?

    Best regards,
    Nikko

    June 18, 2019 at 1:27 pm #1111290
    kylerollins

    Hi Nikko,

    Just added the JotForm as iframe, but the issue remains :(
    You can check it

    June 20, 2019 at 10:06 am #1111874
    Nikko

    Hi kylerollins,

    I find it difficult to find what’s the cause of the issue in firefox since there’s no js error showing in the web inspector.
    I created a similar page and used a youtube iframe (link in private content) and it works properly without breaking the tab section, I’m not really sure why this is happening on firefox when using jotforms which breaks the tab section. I think it would be best to use another element.

    Best regards,
    Nikko

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