Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • June 1, 2019 at 5:45 am #1105956
    Omar Gentles
    Guest

    I need assistance even if I have to pay for it.

    I installed the subject mentioned and I having the following issues:

    1). Theme colour changed when I removed the google element on the contact page.
    2). The transparent text boxes now have a white background and I can’t fix it.
    3). I need assistance and tried using the forum and I have not seen a response.

    June 1, 2019 at 5:03 pm #1106144
    Victoria

    Hey Omar Gentles,

    Thanks for contacting us!

    We would like to inform you that we only provide support to our registered users.

    You can register to our support forum here – and then start a new thread under Enfold sub forum.

    Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com, https://snag.gy or Dropbox public folder and attach the links in your posts :)

    Best regards,
    Victoria

    June 1, 2019 at 8:41 pm #1106177
    Omar Gentles
    Guest

    I am a registered user, and I have purchased extended support.

    June 2, 2019 at 10:39 am #1106306
    Victoria

    Hi Omar Gentles,

    Ok, thank you. You’re writing in the thread for pre sale questions that’s why I asked you to do those.

    Could you please attach some screenshots of the issue?
    Which page is it hapenning on?

    Best regards,
    Victoria

    June 3, 2019 at 5:58 am #1106571
    ogentles
    This reply has been marked as private.
    June 4, 2019 at 10:13 am #1106965
    Victoria

    Hi Omar Gentles,

    Thank you for clarifying. Credentials did not work for me. Could you please update the credentials?

    Best regards,
    Victoria

    June 4, 2019 at 11:03 am #1106984
    ogentles
    This reply has been marked as private.
    June 6, 2019 at 3:18 am #1107774
    Omar Gentles
    Guest

    I have replied privately but no response…

    June 7, 2019 at 12:59 am #1108110
    Omar Gentles
    Guest

    Is there anyone that will offer me any support? Wow

    June 9, 2019 at 4:05 am #1108528
    Vinay

    Hi,

    As mentioned earlier, please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Vinay

    June 10, 2019 at 12:55 am #1108719
    ogentles

    Why am I not showing that I am registered when I know I did already… This doesn’t make sense.
    Can I get a refund of this stupid theme and support cost????

    THIS DOESN’T MAKE SENSE!!!

    June 10, 2019 at 4:20 am #1108735
    Rikard

    Hi,

    You are registered already: https://kriesi.at/support/profile/ogentles/. You can simply login to your account and open a new thread.

    Best regards,
    Rikard

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