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  • May 28, 2019 at 8:34 am #1104741
    sekhuat

    Hi,

    I just purchased and installed the Enfold – Responsive Multi-Purpose Theme into my wordpress v5.2.1 and perform a demo import on Enfold 2017. When I refreshed the webpage it showed the “LayerSlider encountered a problem while it tried to show your slider” error. Please help as the LayerSlider is one of the reasons why I purchased this theme.

    May 31, 2019 at 8:12 pm #1105850
    Basilis

    Hey sekhuat,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

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