Viewing 10 posts - 1 through 10 (of 10 total)
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  • May 23, 2019 at 6:31 pm #1103747
    Heike

    Hi,

    I have a masonry in a color section. It should show 3 columns and it did before Gutenberg. Now only 2 columns, very much white space and not all portfolio items show up (no filters set).

    Why?

    Startup Corner

    Thanks!

    May 24, 2019 at 6:24 pm #1103976
    Nikko

    Hey DEmobilezeitgeist,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    May 28, 2019 at 2:02 pm #1104835
    Heike
    This reply has been marked as private.
    May 29, 2019 at 5:20 pm #1105206
    Nikko

    Hi DEmobilezeitgeist,

    I tried to login to your site however when I try to go to the login page (link in private content) I’m getting 503 Service Unavailable (screenshot in private content)

    Best regards,
    Nikko

    May 30, 2019 at 11:53 am #1105408
    Heike

    Hi Nikko,

    I checked your credentials and they are correct. The site is up and running. Don’t know what happened.

    Could you please try again? Thx.

    Heike

    May 30, 2019 at 11:15 pm #1105523
    Nikko

    Hi DEmobilezeitgeist,

    I think the login page is restricted on some countries.
    Can you try to temporarily switch from child theme to parent theme? then try to flush out the cache and temporarily disable all plugins? then check if it fixes the issue.

    Best regards,
    Nikko

    June 1, 2019 at 11:55 am #1106041
    Heike

    Hi Nikko,

    Fixed it. Now it should work. Could you pleas try again. And thank you for your patience. :)

    Cheers,
    Heike

    June 2, 2019 at 5:11 am #1106263
    Rikard

    Hallo Heike,

    Thanks for that, the login works as expected now. I see some error messages related to the Adrotate plugin on the page, what happens if you deactivate that?

    LG,
    Rikard

    June 3, 2019 at 10:07 am #1106634
    Heike

    Hello Rikard,

    I deactivated AdRotate and cleared cache. No effect. Must be something else.

    Thx,
    Heike

    June 4, 2019 at 2:40 pm #1107113
    Nikko

    Hi Heike,

    Thanks for the access, I disabled this plugin: Steady for WordPress and now it works properly.
    Let us know if you need further assistance.

    Best regards,
    Nikko

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