Viewing 20 posts - 1 through 20 (of 20 total)
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  • May 20, 2019 at 2:08 pm #1102484
    hyperbrand

    Hello, I have one client where Enfold fails to update from 4.5.6 to 4.5.7 showing this error message: Beim Aktualisieren von Enfold ist ein Fehler aufgetreten: Aktualisierungs-Paket nicht verfügbar.

    The token has the following permissions set:

    – View and search Envato sites
    – View your Envato Account username
    – Download your purchased items
    – List purchases you’ve made
    – Verify purchases you’ve made

    We checked the token on 2019/05/20 11:35 and we were able to connect to Envato and could access the following information:

    Your purchases
    Your username: ••••••••••••
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated

    The email error seems to be common as I get it in all my Enfold installations.

    So how do I get the theme to autoupdate again?

    Best regards,
    Thorsten

    • This topic was modified 5 years, 6 months ago by hyperbrand.
    May 22, 2019 at 9:39 pm #1103459
    Basilis

    Hey hyperbrand,

    There seems to be an issue with the auto updater so if it does not work. Please do update manually and the issue should be fixed after this update.

    Best regards,
    Basilis

    May 23, 2019 at 11:42 am #1103632
    hyperbrand

    Hi Basilis,

    yep, I did this with the 4.5.5 to 4.5.6 update already and thought the next update should autoupdate again. We will see how it works with the next update.

    Best regards,
    Thorsten

    May 27, 2019 at 9:58 pm #1104601
    Basilis

    Hi,

    Thank u – keep us updated for any problems!

    Best regards,
    Basilis

    January 27, 2020 at 2:48 pm #1178710
    hyperbrand

    The Problem still persists with the same site. Any new ideas how to fix the update isuue?

    Best regards,
    Thorsten

    January 28, 2020 at 6:46 am #1178883
    Rikard

    Hi Thorsten,

    Sorry for the problem. Did you check that you have given the correct permissions to your token? https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

    If that doesn’t work then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    February 19, 2020 at 10:47 am #1185966
    hyperbrand

    Hi Rikard,

    sorry for my late replay but it took the client a while to generate a new token. But it’s still not possible to auto update.

    Best regards,
    Thorsten

    February 20, 2020 at 6:36 am #1186232
    Rikard

    Hi Thorsten,

    Thanks for the update. Would it be possible for us to get login details to the site so that we can have a closer look? If so then please post the details in private.

    Best regards,
    Rikard

    February 20, 2020 at 11:36 am #1186297
    hyperbrand
    This reply has been marked as private.
    February 25, 2020 at 5:16 am #1187562
    Ismael

    Hi,

    Thank you for the update.

    Looks like you’ve managed to upgrade the theme to the latest version. The site now contains version 4.7.2, but you can still upgrade it to version 4.7.3. Please let us know if you need further assistance.

    Best regards,
    Ismael

    February 25, 2020 at 12:57 pm #1187671
    hyperbrand

    Hi Ismael,

    ähm, I am not sure if you followed that thread, but the theme still doesn’t autoupdate. I manually upgraded the theme since a long time.

    Best regards,
    Thorsten

    February 26, 2020 at 5:25 am #1187947
    Rikard

    Hi Thorsten,

    Thanks for the update. I still see the 403 error coming from Envato, we’re not sure why that is happening unfortunately, but there must be some problem with the token you are using. Could you try to reach out directly to Envato support to get this solved maybe? They should be in a better position to help you out with this.

    Best regards,
    Rikard

    February 26, 2020 at 11:00 am #1188018
    hyperbrand

    Hi Rikard,

    wouldn’t it be in your interest to find that out from Envato yourself?

    Best regards,
    Thorsten

    February 28, 2020 at 4:21 am #1188702
    Rikard

    Hi Thorsten,

    Yes that would be interesting, but this is not a general problem with the theme. As far as I know you are our only customer who has had this problem. That would mean that it’s likely a problem with your account and/or token, and we have no control over the systems which handles those parts. We are only a vendor on the Envato/Themeforest platform.

    Best regards,
    Rikard

    February 28, 2020 at 12:24 pm #1188811
    hyperbrand

    Hi Ricard,

    ok, I understand. Could you write me a small roundup of the problem? What exactly shpuld I tell them?

    Thanks,
    Thorsten

    March 1, 2020 at 6:07 am #1189143
    Rikard

    Hi Thorsten,

    I would simply write that you are getting this error message:

    Error code 403 returned by Envato: Forbidden:
    – code: not_authenticated

    And that you have followed our documentation: https://kriesi.at/documentation/enfold/theme-registration/, but it’s still not working. You can also say that we haven’t had any other customers/users with this problem before you, so we don’t know how to help you out.

    Best regards,
    Rikard

    March 2, 2020 at 11:29 am #1189390
    hyperbrand

    Hi Rikard,
    thanks for the roundup. Let’s see if Envato can fix the problem.

    Best,
    Thorsten

    March 3, 2020 at 6:20 am #1189580
    Rikard

    Hi Thorsten,

    Thanks for the update, I’m sorry that we couldn’t be of more help. We are unfortunately a bit limited when it comes to problems coming from Envato/Themeforest. We’ll keep this thread open though if you should need any further help from us, or if you want to report how the problem was solved.

    Best regards,
    Rikard

    March 11, 2020 at 3:44 pm #1192326
    hyperbrand

    Hi Rikard,

    turns out my client has two envato accounts and used one to purchase the theme and the other account to generate the token 🙈
    You can close the thread.

    Thanks,
    Thorsten

    March 12, 2020 at 4:37 am #1192479
    Rikard

    Hi Thorsten,

    Thanks for the update, no wonder it didn’t work then :D

    Anyway, I’m glad that you got to the bottom of this problem. I’ll close this thread for now, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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