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  • #1096196
    David Weisselberger
    Guest

    Hello,

    I purchased a theme from your company and received a key. When attempting to update the theme through my WordPress portal, I received the following error message:

    “Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occured accessing your purchases. Unable to check for updates.”

    I then attempted to log in via the Enfold Support Page, but then I received another error message stating that the key had been registered with a different email address; however, I have not registered the key.

    Its been very difficult to find support regarding this issue, so I’m hoping that this message can result in finding help!

    Than kyou in advance:

    #1096369

    Hey David Weisselberger,

    Please refer to the documentation here: https://kriesi.at/documentation/enfold/theme-registration/

    Also, what exactly is my WordPress portal?

    Best regards,
    Rikard

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