Hello,
I purchased a theme from your company and received a key. When attempting to update the theme through my WordPress portal, I received the following error message:
“Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:
Purchases: Your private token is invalid.
username Your private token is invalid.
email Your private token is invalid.
Purchases: A problem occured accessing your purchases. Unable to check for updates.”
I then attempted to log in via the Enfold Support Page, but then I received another error message stating that the key had been registered with a different email address; however, I have not registered the key.
Its been very difficult to find support regarding this issue, so I’m hoping that this message can result in finding help!
Than kyou in advance:
Hey David Weisselberger,
Please refer to the documentation here: https://kriesi.at/documentation/enfold/theme-registration/
Also, what exactly is my WordPress portal?
Best regards,
Rikard