Viewing 4 posts - 1 through 4 (of 4 total)
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  • April 29, 2019 at 9:16 pm #1095490
    mparast

    Hello,

    I updated my theme:
    1. deleted the theme-folder via ftp
    2. installed theme via theme > upload > enfold.zip

    Furthermore I updated my WP to 5.1.1.

    Now, I can’t update any page and the permalinks don’t work.

    I tried to change the permalink-settings and save, but it doesn’t help.

    Do you have an idea why I can’t save/update/create pages and why the urls don’t work?

    King regards

    April 30, 2019 at 10:49 am #1095698
    Victoria

    Hey mparast,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Victoria

    May 8, 2019 at 11:37 pm #1098680
    mparast

    Hello,

    thank you. My problem is fixed by itself. I think it was a php version problem. Switched to PHP 7.2 solved.

    King regards

    May 9, 2019 at 4:03 pm #1098981
    Victoria

    Hi mparast,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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