Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • April 29, 2019 at 4:51 pm #1095332
    No-label

    I upgrade the enfold theme to last version, but the front end not work.
    I have no idea why, can you help me?

    April 29, 2019 at 5:04 pm #1095336
    Yigit

    Hi,

    Could you please post FTP and WP admin logins here privately so we can look into it?

    Regards,
    Yigit

    May 2, 2019 at 6:47 pm #1096556
    No-label

    Hi,
    did you receive accesses?

    Regards,
    Stefano

    May 3, 2019 at 8:01 am #1096772
    Rikard

    Hi Stefano,

    No, I can’t see any login details in the thread. Please try posting them again.

    Best regards,
    Rikard

    May 3, 2019 at 10:48 am #1096847
    No-label
    This reply has been marked as private.
    May 4, 2019 at 6:57 am #1097094
    Rikard

    Hi,

    Thanks for that, I get the same problem on my end. The front-end returns a 500 internal server error. Did you try to disable all plugins to see if that helps? Also, which version of PHP are you running on the server? We recommend 7.1 or higher.

    Best regards,
    Rikard

    May 6, 2019 at 11:14 am #1097660
    No-label

    Hi,
    I disabled all plugins, but it still doesn’t work.
    The php version is 7.3.4
    I do not understand the issue.

    Regards,
    Stefano

    May 7, 2019 at 6:03 pm #1098151
    No-label

    Any news?

    May 8, 2019 at 9:29 am #1098386
    Victoria

    Hi No-label,

    The website seem s to be working ok with the current php version, so might want to stay on it for a while.

    Please check the server log for the error that you’re getting when you switch to php7.3.4.

    Best regards,
    Victoria

    May 8, 2019 at 11:18 am #1098416
    No-label

    The same error:
    Apache error

    AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined function avia_header_class() in /var/www/vhosts/golfoparadiso.it/pre.golfoparadiso.it/wp-content/themes/enfold-child/header.php:12\nStack trace:\n#0 /var/www/vhosts/golfoparadiso.it/pre.golfoparadiso.it/wp-includes/template.php(704): require_once()\n#1 /var/www/vhosts/golfoparadiso.it/pre.golfoparadiso.it/wp-includes/template.php(653): load_template(‘/var/www/vhosts…’, true)\n#2 /var/www/vhosts/golfoparadiso.it/pre.golfoparadiso.it/wp-includes/general-template.php(41): locate_template(Array, true)\n#3 /var/www/vhosts/golfoparadiso.it/pre.golfoparadiso.it/wp-content/themes/enfold/template-builder.php(15): get_header()\n#4 /var/www/vhosts/golfoparadiso.it/pre.golfoparadiso.it/wp-includes/template-loader.php(77): include(‘/var/www/vhosts…’)\n#5 /var/www/vhosts/golfoparadiso.it/pre.golfoparadiso.it/wp-blog-header.php(19): require_once(‘/var/www/vhosts…’)\n#6 /var/www/vhosts/golfoparadiso.it/pre.golfoparadiso.it/index.php(17): require(‘/var/www/vho…\n’

    May 8, 2019 at 11:29 am #1098420
    No-label

    If activate the enfold theme the site run, but with the child theme don’t work.

    May 9, 2019 at 5:09 am #1098733
    Rikard

    Hi,

    Thanks for the update. I see that you are overriding some templates in your child theme, what happens if you remove all of them to see if one of them is causing a problem? If it works after that then you can add them back one by one to see which template is creating the problem.

    Best regards,
    Rikard

    May 9, 2019 at 11:59 am #1098881
    No-label

    I can’t understand what I have to deactivate, can you give me some more info?

    Stefano

    May 10, 2019 at 6:50 am #1099174
    Rikard

    Hi Stefano,

    In your child theme you have templates which are there to override other templates in the parent theme and in WooCommerce from what I can see. Please try to remove them temporarily to see if they are causing the problems you are having.

    Best regards,
    Rikard

    May 23, 2019 at 11:31 am #1103630
    No-label

    Thanks, thanks, thanks.
    I solved by updating the files in the chicld theme with those of the main theme.

    May 23, 2019 at 6:49 pm #1103760
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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