Viewing 7 posts - 1 through 7 (of 7 total)
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  • April 29, 2019 at 4:46 pm #1095331
    KarenBH

    Please help! I’m having an intermittent but ongoing issue with a 500 server error, as others have reported.
    We’ve tried everything we can think of – we’re on PHP 7.2, we were on WP 5.1.1 but have rolled back to 5.0.3 to see if that helps, we’ve checked with our hosts (Blue Host), asking them to look for at error logs and they can only say it might be an error with the theme or plug in. We’ve disabled all plug-ins except for Contact Form 7.
    I would like to rollback Enfold to a previous version, but don’t know how to do so. This problem started about 6 weeks ago and I really need to get it fixed.
    The error usually clears with a refresh, but some times it takes 2 or 3 which I can’t expect visitors to my site to do.
    Log-in credentials below, please take a look.

    • This topic was modified 5 years, 6 months ago by KarenBH.
    April 29, 2019 at 10:28 pm #1095497
    KarenBH

    Here’s the actual error:
    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@myurl and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    Still seeing the error after rolling WP back to 5.0.3.

    April 30, 2019 at 8:21 pm #1095891
    Victoria

    Hi KarenBH,

    Can you please check server log for error?

    Best regards,
    Victoria

    April 30, 2019 at 8:48 pm #1095925
    KarenBH

    Server log pasted in Private Content

    May 3, 2019 at 9:38 am #1096816
    Victoria

    Hi KarenBH,

    This looks like access log, not the error log.

    Please have a look here
    https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/

    Best regards,
    Victoria

    May 30, 2019 at 2:34 am #1105313
    KarenBH

    We’ve had trouble finding anything in the error logs. We finally got some information from our host that showed this repeated error:

    29-May-2019 22:25:30 UTC] PHP Notice: Trying to get property of
    non-object in /home/davhor32/elimchristianschool.org/wp-con
    tent/themes/enfold/framework/php/function-set-avia-frontend.php on line
    66

    Can you help us track down what this is and let us know how to fix it?

    Thanks,
    Karen

    June 1, 2019 at 12:47 pm #1106060
    Victoria

    Hi Karen,

    This is a notice, it does not give 500 error. You can suppress notices which will stop the server from writing them to the server log or copy the file to the child theme and add an additional check for the value being passed on that line.

    Best regards,
    Victoria

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