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  • April 27, 2019 at 10:06 pm #1094973
    Arthapignet

    Hi,

    I’m currently using this guide from Ismael:
    https://kriesi.at/support/topic/woocommerce-search-results-formatting/#post-704149

    It works good, except when I try to search something that doesn’t exist, it gives a 500 internal server error. I look at the error log and it says PHP Fatal error: Out of memory.

    When I remove the solution from Ismael, the 500 internal server error is gone. But the search result looks ugly (list view, instead of grid view like product search result).

    Can you help?

    Thanks.

    April 30, 2019 at 7:28 am #1095619
    Rikard

    Hey Arthapignet,

    Sorry for the late reply. Please try to increase the amount of memory allocated to PHP on your installation to see if that helps: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Best regards,
    Rikard

    May 1, 2019 at 9:10 pm #1096259
    Arthapignet

    Hi Rikard,

    Thanks for the reply. We’re currently using 2 CPU, 2 GB setup for WordPress, and a separated server (1 CPU, 2GB) handling MySQL. Our current config is as follows:

    define( 'WP_MEMORY_LIMIT', '1024M' );
define( 'WP_MAX_MEMORY_LIMIT', '2047M' );

    I have tried to increase the WP_MEMORY_LIMIT to 2047M, and still the same error. When I look at the error log, I get a new error saying:

    PHP Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0

    Not sure what that means?

    Thanks.

    May 3, 2019 at 1:39 pm #1096902
    Victoria

    Hi Arthapignet,

    Looks like a memory leak.

    Which php are you running?

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Victoria

    August 19, 2021 at 11:01 am #1317466
    saschapi

    I’m in the same boat. :( what to do?

    August 20, 2021 at 8:25 am #1317580
    Rikard

    Hi saschapi,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

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