Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • April 27, 2019 at 7:05 am #1094872
    pattama
    Guest

    My Avia Layout Builder which I´m using for editing my sites has not worked. The box where the content normally is showed is just loading, ant the column choices and choice of elements (layout/content/media) is not clickable. Have tried to uninstall all plugins, but nothing helps.. Thankful for quick help!

    April 27, 2019 at 4:04 pm #1094922
    Mike

    Hey pattama,
    Please ensure your WordPress is v5.1.1 and Enfold is v4.5.6 and that your PHP is at least v5.6
    If this doesn’t help, we will need an admin login so we can be of more assistance.
    Please login into your support account and submit a new thread with your admin login in the private content area.

    Best regards,
    Mike

    April 27, 2019 at 6:19 pm #1094941
    teanyou_123
    This reply has been marked as private.
    April 27, 2019 at 6:59 pm #1094943
    Mike

    Hi,
    Please login into your support account and submit a new thread with your admin login in the private content area so we can be of more assistance.
    Right now you seem to be using the contact form.

    Best regards,
    Mike

    April 28, 2019 at 7:20 pm #1095075
    teanyou_123
    This reply has been marked as private.
    April 30, 2019 at 7:45 am #1095632
    Rikard

    Hi,

    Thanks for the login details. I see that you don’t have Enfold as your active theme, are we allowed to activate it in order to reproduce the problem you are having?

    Best regards,
    Rikard

    April 30, 2019 at 8:48 am #1095663
    pattama
    Guest

    Hi Rikard
    Ok you can do that. I’m not sure how long you can fix and my information or detail website have lost?
    Best regards,
    Pat

    May 1, 2019 at 7:04 am #1096039
    Rikard

    Hi,

    Thanks for that. I activated Enfold but the builder is not loading, I’m guessing there is a conflict from one of the 62 plugins you are running. What happens if you activate the theme then deactivate all your plugins?

    Best regards,
    Rikard

    • This reply was modified 6 years, 2 months ago by Rikard.
  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.