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  • #1093884

    There is no problem in preview mode.
    But, it does not work properly when inserted into a page.

    What is the problem?

    • This topic was modified 5 years, 6 months ago by tcp5004.
    #1094310

    Hey tcp5004,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1094318

    Hi, Nikko.

    Please refer to private data.

    Thanks you.

    #1094669

    Hi tcp5004,

    Thanks for giving us admin access.
    I tested your slider on my local site and it works well.
    Can you try to disable all plugins and check if the issue still persists?

    Best regards,
    Nikko

    #1095492

    Hi, Nikko.

    I tried to disable all plugins, but the issue was not resolve.
    What more can we do?

    Thanks.

    #1095605

    This issue cleared after version update to 4.5.6.
    Thanks

    #1095700

    Hi tcp5004,

    Glad you got it working for you :)

    Best regards,
    Victoria

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