Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • April 11, 2019 at 2:55 pm #1089574
    Sourabh P
    Guest

    Hello,

    We have enfold theme installed on one of our website, an Agency has purchased the theme in 2013 and installed / developed our website.
    Our problem is we are not getting any update for the enfold theme.
    We have the License certificate and purchase code details are pasted in Private content:
    Please help us as in how do we proceed

    April 11, 2019 at 3:16 pm #1089583
    Yigit

    Hi,

    Thanks for contacting us!

    Please contact the agency and ask them to update the theme to the latest version 4.5.5 for you. You are currently using a pretty old version.
    Envato has updated their API and API keys no longer work. You would need Personal Token instead and to insert Personal Token into Enfold theme options, your theme version needs to be at least 4.5. Yours is currently 3.7.1. Developers at agency can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/ and generate one insert it in Enfold theme options so that you would receive auto updates.

    Purchase code is registered on our support forum. We can replace email to yours but updated version of the theme can be only downloaded from ThemeForest account that was used to purchase the theme.

    Let us know if you have any other questions!

    Regards,
    Yigit

    April 11, 2019 at 3:22 pm #1089587
    neilseq

    Hi Yigit,

    The agency name is buzzfactory and the agency is closed now, and the agency owner doesn’t reply to our emails. In this case how do we proceed?
    Sourabh

    April 12, 2019 at 8:13 am #1089936
    Rikard

    Hi Sourabh,

    In that case then I think you will have to purchase a license of your own, otherwise you will have this problem each time you want to update or access the theme files.

    Best regards,
    Rikard

    April 12, 2019 at 4:28 pm #1090084
    neilseq

    Hi Rikard,
    Do you think its fair, because we have paid for it already, and we have the license certificate and purchase code and you can even trace the theme to our website gridlogics.com, so paying again for the same seems cheated. So, is there any other option, aprt from the one you have suggested.

    April 13, 2019 at 8:29 am #1090305
    Rikard

    Hi,

    We get emails like yours on a daily basis, do you think it’s fair that we should spend several hours per week handling matters for people who can’t see to it that they have control over something they have purchased? If you pay for something, it’s up to you to take control over what you have bought, and since you haven’t even bought it from us, then why is this any of our concern? If you can’t get access to the theme files from where you bought it, then your only option is to get your own license.

    You could try reaching out to Envato about your problem, but I think they will tell you the same thing as I just did.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.