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Hello – I have a client that needs to update their enfold theme, however they cannot locate the original purchaser of the theme. We need to update the theme as the site is no longer editable. How can I get a new purchase code to apply to this site, or the original purchase code to update the theme?
PLEASE NOTE THAT I CANNOT POST IN THE FORUM, pr I would have, and you provide no other way to contact you.
Thank you.
Hey Jeff Scheid,
Thanks for contacting us!
We would like to inform you that we only provide support to our registered users.
You can register to our support forum here – and then start a new thread under Enfold sub forum.
Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com, https://snag.gy or Dropbox public folder and attach the links in your posts :)
You will need to purchase the license again.
Best regards,
VictoriaVictoria – I cannot register for the support forum as the first question it asks is for the purchase key, which is the specific item I was enquiring about. You can see my dilemma here, hopefully.
Hi,
Thanks for contacting us!
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Regards,
YigitThanks. Sorry, I am not asking my client to spend more money on a theme they already bought. We’re designing a new site in a different theme anyway.
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