Viewing 10 posts - 1 through 10 (of 10 total)
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  • April 6, 2019 at 5:16 pm #1087778
    Butzh

    Hello everybody,

    the background from the header, the alternate content, the footer and the socket (floral dark.png and floral light.png) disappeared recently, although the datas are existent in the parent-theme. – How can I fix the problem ? I hope, I can find help here. If possible in german-language, to avoid misunderstandings.

    Thank you, best greetings,
    Benjamin

    April 7, 2019 at 9:50 am #1087910
    michaelH

    Hi Benjamin

    Did you check if the background images are still in the place in header / alternate content and footer in the backend?
    Sometimes it also helps to save it one more time there. I had this issue from time to time as well after doing some CSS changes.

    I hope this helps.

    Cheers
    Michael

    April 7, 2019 at 10:20 am #1087921
    Victoria

    Hey Benjamin,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    April 8, 2019 at 10:43 am #1088228
    Butzh

    Hi michaelH,
    unfortunately your suggestion doesn´t work on my website. Thank you, and best regards.

    Benjamin

    April 8, 2019 at 10:55 am #1088231
    Butzh
    This reply has been marked as private.
    April 9, 2019 at 4:02 am #1088513
    Nikko

    Hi Benjamin,

    Can you try the solution from our dev on this thread: https://kriesi.at/support/topic/again-one-problem-with-merged-css/#post-1082689
    Hope it helps.

    Best regards,
    Nikko

    April 9, 2019 at 11:53 am #1088632
    Butzh

    Hi Nikko,

    thank you for the quick answer. I inspected the suggested thread, but it is absolutely to high for my freshman understandings. I can not apply this, therefore the path of the untraceable images is completely different, as far as it is clear to me. – May be you like to take a look via FTP into the files ?

    with best thanks,

    Benjamin

    April 10, 2019 at 9:48 am #1089043
    Nikko

    Hi Benjamin,

    Thanks for giving ftp access.
    I have made the changes, you may need to clear the browser cache to see the results (I need to do this on my end to fetch the changes in css).

    Best regards,
    Nikko

    April 10, 2019 at 11:01 am #1089081
    Butzh

    Hi Nikko,

    thank so much you for the changes ! – It works very well, although I have no idea, what the changes are; never would have the heard and the knowledge to do this. You did a great job !

    Best regards,
    Benjamin

    • This reply was modified 5 years, 7 months ago by Butzh.
    April 10, 2019 at 12:13 pm #1089107
    Nikko

    Hi Benjamin,

    We’re glad that we could help :)
    I just did what our dev instructed in the other thread.
    Thanks again for using Enfold and have a great day!

    Best regards,
    Nikko

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Viewing 10 posts - 1 through 10 (of 10 total)
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