Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • April 5, 2019 at 5:02 pm #1087516
    Brenda Calderon
    Guest

    Hi,

    Our website (hosted on WordPress Engine) has a custom theme that is based off the parent Enfold theme (we have version 3.3.2). Ever since WordPress updated the php environment to 7.2, our website stopped working, getting a fatal php error attributed to the theme. Their tech support said we need to reach out to the theme developer (you guys) to get an updated theme file. Can you please help me?

    April 6, 2019 at 8:52 pm #1087826
    Victoria

    Hey Brenda Calderon,

    Thanks for contacting us!

    We would like to inform you that we only provide support to our registered users.

    You can register to our support forum here – and then start a new thread under Enfold sub forum.

    Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com, https://snag.gy or Dropbox public folder and attach the links in your posts :)

    Best regards,
    Victoria

    April 10, 2019 at 11:58 pm #1089277
    Brenda Calderon
    Guest
    This reply has been marked as private.
    April 11, 2019 at 3:03 pm #1089580
    Yigit

    Hi,

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Cheers!
    Yigit

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.