Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • April 5, 2019 at 8:54 am #1087398
    CooltoneQLD

    Hey guys my site is not displaying correctly on Mobile and the slider is not coming up as all on the home page.

    It was working fine yesterday, i disabled all the plugins and this did resolve the issue.

    can you guys have a look, please.

    Can send login credentials if needed

    April 6, 2019 at 8:02 am #1087713
    Rikard

    Hey CooltoneQLD,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    April 7, 2019 at 11:55 pm #1088066
    CooltoneQLD

    Here are the credentials

    April 8, 2019 at 11:10 pm #1088445
    CooltoneQLD

    Hey Guys any updates on this?

    April 9, 2019 at 4:57 am #1088522
    Rikard

    Hi,

    Thanks for that, though I can’t login using those details. It looks like we need your wordpress.com details as well?

    Best regards,
    Rikard

    April 9, 2019 at 6:30 am #1088544
    CooltoneQLD
    This reply has been marked as private.
    April 11, 2019 at 1:04 am #1089287
    CooltoneQLD

    Hey Guys,

    Any News on this, we need the issue fixed asap, as it is a live site and the error are diminishing our sales.

    Thanks

    April 12, 2019 at 2:55 am #1089824
    Ismael

    Hi,

    We would like apologize for the late response.

    The login url redirects to the wordpress.com login page. Please make sure that the primary domain is set to your custom domain instead of the wordpress.com domain.

    // https://en.support.wordpress.com/site-redirect/#disabling-redirect

    Or contact the wp.com support for more info about domain redirects.

    Best regards,
    Ismael

    April 15, 2019 at 2:03 am #1090794
    CooltoneQLD

    yeah, Ismael, the site is hosted via wordpress.com, so that is the correct domain to access. Seriously id have better luck trying to get blood from a .stone then you guys to help.

    April 15, 2019 at 4:11 am #1090817
    Ismael

    Hi,

    Thanks for the update.

    We did try to login to the wp.com login page using the login credentials above, but we couldn’t get through because the credentials are invalid. Please provide your wp.com login details. The “digitalbravado” account is valid, but the given password is incorrect.

    Best regards,
    Ismael

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