Logo partially visible - Support | Kriesi.at

Viewing 10 posts - 1 through 10 (of 10 total)

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April 2, 2019 at 10:51 pm #1086275

haarsache
Participant

Hi,

on my webpage http://www.dauerhafte-haarentfernung.wien i do see my logo on the left side only partial. when scrolling the logo was resizing, which it still does, but now i see only a part of the logo.
THe onlything i have changed was inserting google tag manager code via plugin.
how can i make my full logo visible again?

cheers

April 4, 2019 at 7:01 am #1086785

Rikard
Keymaster

Hey haarsache,

I’m not sure what your logo is supposed to look like, the one in private is being used and is visible on my end.

Best regards,
Rikard

April 5, 2019 at 10:36 pm #1087595

haarsache
Participant

Hi Rikard,
this is just part of it. it is a full word “haarsache” on the logo. seems like only one part is visible.

April 7, 2019 at 9:43 am #1087907

michaelH
Participant

Hi

It looks like this image is currently used as your logo in the backend and therefore it is displayed in the frontend:
// https://cdn.shortpixel.ai/client/q_glossy,ret_img,w_300,h_100/http://www.dauerhafte-haarentfernung.wien/wp-content/uploads/2018/11/HaarSache_logo_quer_RGB.png

I have also discovered that the full logo is also there, but nested inside the class “subtext” – no idea why:
// https://cdn.shortpixel.ai/client/q_glossy,ret_img/http://www.dauerhafte-haarentfernung.wien/wp-content/uploads/2018/11/HaarSache_logo_quer_RGB.png
I would just use this logo instead of the other one as main logo in the backend.

Hope this solves your issue.

Cheers
Michael

April 7, 2019 at 11:11 pm #1088061

haarsache
Participant

Hi Michael
i have not changed the logo at all. also not sure how it was placed in the subtext class.
Sorry but my wordpress knowledge is limited and this is my first webpage. I have set only the full logo via wordpressadmin in the Enfold theme options.
How would i set this in the backend?
in fact both links you have sent are pointing to the same pic, if i see correctly.

thx

April 8, 2019 at 6:35 am #1088140

Rikard
Keymaster

Hi,

Thanks for the update. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

April 8, 2019 at 2:18 pm #1088284

haarsache
Participant

Hi Rikard, see in private the details.
Let me know if you can correct.

April 9, 2019 at 7:35 am #1088560

Rikard
Keymaster

Hi,

Thanks for that, though it looks like the login page is password protected as well. Please post those login details too.

Best regards,
Rikard

April 10, 2019 at 5:14 pm #1089196

haarsache
Participant

Hi Rikard
which other login page do you refer to?
can you paste the URL here?
the one i sent was for the wp-admin page.

April 16, 2019 at 4:26 am #1091195

Ismael
Moderator

Hi,

Thanks for the update.

We reset the logo and selected the “full size” version of it. Please remove or purge the cache before checking the page.

Best regards,
Ismael
Author

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