Tagged: 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • April 2, 2019 at 12:42 pm #1086052
    Jaispirit

    Dear ENFOLD Support

    The Masonry on our homepage disappears when we activate the ‘Yoast SEO: Local’ plugin.

    Troubleshooting with ‘Health Check & Troubleshooting’ plugin shows no errors. All plugins had been disabled while troubleshooting.
    Activating ENFOLD with Yoast SEO: Local’ plugin results that the Masonry is not working. Yoast support was contacted without results.

    Could you please be so kind and support us with that issue.

    Thank you in advance.
    Best regards

    April 5, 2019 at 3:46 am #1087309
    Ismael

    Hey Jaispirit,

    Thanks for the update.

    Is it only happening in the home page? The element works fine in a test page even while the said plugin is activated. (see private field)

    Best regards,
    Ismael

    April 7, 2019 at 12:49 pm #1087968
    Jaispirit

    Dear Ismael

    Please have a look to the latest response from Yoast Support:

    FROM: Yoast Support < (Email address hidden if logged out) >
    SENT: Sunday, April 7, 2019 1:20 AM
    TO: P. L.
    SUBJECT: Re: Yoast SEO: Local

    ANGELIA REPLIED

    Apr 6, 20:19

    Hi Peter,

    Thank you for your continued patience. We apologize for the trouble
    you are experiencing with our plugin. Using the Health Check plugin we
    disabled all plugins and switched to a default theme. We were able to
    reproduce the issue with only Yoast SEO Premium, Yoast SEO: Local and
    the parent theme to your preferred theme.

    To determine where the issue lies, we created a draft page here [1]
    and added the masonry element with default settings. This
    configuration displays the grid when Yoast SEO: Local is activated. We
    copied the working masonry element and switched it to display the
    portfolio items as the homepage does. Unfortunately, this
    configuration does not display the grid on the front end.

    This means the way the grid is retrieving portfolio content while
    Yoast SEO: Local is active fails for an unknown reason. As we’re not
    familiar with how the masonry interacts with the portfolio items, we
    recommend reporting the conflict to the Enfold author or support team.

    Let us know if there’s anything else we can assist you with; we’re
    happy to help.

    How would you rate my reply?

    Thanks and regards,
    Angelia

    —
    Angelia Embler
    Technical Support Engineer at Yoast

    April 9, 2019 at 2:16 am #1088478
    Ismael

    Hi,

    Thanks for the update.

    As we’re notfamiliar with how the masonry interacts with the portfolio items, we

    The masonry element retrieves the portfolio entries using WP_Query and then render it as you would normally on a standard posts loop, so there’s nothing unique about it. Unfortunately, we are not familiar with the plugin’s code so we don’t even know where to look. This may sound like we’re trying to push you around, but if they can give us more info about what the plugin does and how it does it, maybe we’ll be able to help.

    Best regards,
    Ismael

    April 9, 2019 at 2:01 pm #1088661
    Jaispirit

    Dear Ismael

    Please find a link to a screenshot in PM. That screenshot shows the 12 tiles from masonry which result in a 404 error when the Yoast SEO local plugin is activated.

    Best regards

    April 11, 2019 at 5:22 am #1089388
    Ismael

    Hey!

    Yes, we know the issue. The screenshot doesn’t really explain what the plugin is doing, or why it conflicts with the masonry element. Please contact the plugin authors for additional help.

    Regards,
    Ismael

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.