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My website uses your Enfold theme, with a LayerSlider plugin. My web host, SiteGround, recently updated the PHP version that my site is running on and it broke the slider, so my home page (where the slider lives) no longer works. We’ve rolled back the PHP version to a prior version as a temporary fix, but I’m told I need to ask you if you have an update to the theme, including an update to the LayerSlider plugin, so we can get it working again with the current PHP version. Is this something
Hey Laura,
Thanks for contacting us!
You are currently using a very old version of Enfold, 3.5.2. Updating Enfold to the latest version 4.5.5 (which also has updated version of LayerSlider plugin) would solve the compatibility issue you are having.
Please register to our support forum – https://kriesi.at/support/register/ using your purchase code, login and then refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ to update your theme.
If you would like us to update the theme for you, please start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field :)Best regards,
YigitThis reply has been marked as private.Thank you for this information. The site was created for me by a web designer, so I’ve asked him for the purchase code. If he can’t or won’t provide it, is there another way for me to get the updated theme?
Hi,
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Cheers!
YigitI totally understand. I’ll hope I can get the missing information from the web designer. If not, I’ll go to plan B.
Thank you so much for your help.
Laura
Well, I can’t get any information from the web designer who created the site. Where do I go to create a Themeforest account so I can buy a new copy of the Enfold theme?
Hi Laura McClellan,
You can follow this link here to buy the theme and create your Themeforest account:
https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?ref=KriesiIf you need further assistance please let us know.
Best regards,
Victoria
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