Viewing 9 posts - 1 through 9 (of 9 total)
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  • March 22, 2019 at 11:33 pm #1082034
    Mavone1

    + No image in thumbnails
    + Trying to load .jpg files under 33mb
    +

    March 23, 2019 at 5:14 am #1082072
    Mike

    Hey Mavone1,
    I tried to take a look at your issue, but I couldn’t login without a user ID, please include.
    So you can not upload images to your media library? Or the images are uploading but you can’t see the thumbnails in the media library?

    Best regards,
    Mike

    March 23, 2019 at 3:17 pm #1082127
    Mavone1
    This reply has been marked as private.
    March 23, 2019 at 3:29 pm #1082129
    Mike

    Hi,
    Sorry I was not able to login, please check.

    Best regards,
    Mike

    March 23, 2019 at 3:33 pm #1082130
    Mavone1
    This reply has been marked as private.
    March 23, 2019 at 4:17 pm #1082135
    Mike

    Hi,
    Please see Private Content area.

    Best regards,
    Mike

    March 23, 2019 at 4:30 pm #1082136
    Mavone1

    where do I find the Private Content area?

    March 23, 2019 at 4:36 pm #1082138
    Mavone1
    This reply has been marked as private.
    March 23, 2019 at 8:38 pm #1082168
    Mike

    Hi,
    Thank you for the login, I tested 3 images:
    800×533
    1600×1066
    2272×1514
    The first two worked fine, I last one didn’t. It seems that the size has a bearing on the thumbnails showing, but I was not able to reproduce this on my install, so I would say it has to do with your server. You could ask GoDaddy if the server log shows an error for why this is occurring, but it is strange because it’s only on the thumbnails, the images are uploading.
    You could also try the Force Regenerate Thumbnails plugin to see if that helps.

    Best regards,
    Mike

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