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  • March 21, 2019 at 2:01 pm #1081390
    Melanie Downing
    Guest

    Hi there,

    We have taken over this website http://www.essencehairandbeauty.com from a previous website host. We can’t update the theme as it comes up with this error:

    An error occurred while updating Enfold: Download failed. Problem downloading theme

    We have a license, but this is with the previous hosts, so we can’t login to their account.

    Is there anyway of getting this license in to our account or deactivating this one and getting a new username and API Key so we can make the updates this site needs?

    Your help would be much appreciated.

    Many Thanks

    Mel

    March 25, 2019 at 3:13 am #1082472
    Nikko

    Hi Melanie Downing,

    Thanks for contacting us.

    We have a license, but this is with the previous hosts, so we can’t login to their account.

    Are you referring to the the themeforest account that is used to purchase Enfold? if yes, then I’m afraid to say having an access to that themeforest account is an absolute requirement.
    You might need to contact themeforest/envato’s support regarding this since we don’t have control over API keys generated in themeforest.

    Best regards,
    Nikko

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