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AuthorPosts
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March 13, 2019 at 8:10 am #1078116
Hi!
I created a online shop page with enfold and woocommerce.
The page has a price filter on sidebar but it doesn’t filter products.
How to fix it??Thank you
ShinyaMarch 15, 2019 at 6:05 am #1079001Hey shhattori,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoMarch 16, 2019 at 6:45 am #1079355Hi Nikko
Check the Private ContentBest Regards,
ShinyaMarch 18, 2019 at 10:32 am #1079797Hi Shinya,
Thanks for giving us admin access.
I have checked it and I could not figure it out since there’s no error showing.
I’d like to make sure that this isn’t a plugin conflict, can you try to disable all plugins except for the woocommerce plugin? and check if the issue still persists.
If the issue is fixed, try to enable the plugins one by one to know which one is causing the issue.Best regards,
NikkoMarch 18, 2019 at 1:48 pm #1079880Hello Nikko
I tried to stop all plugins except for woocommerce in a mirror site, but the issue was not fixed.
Will you tell me how to solve the issue.Thank you,
ShinyaMarch 18, 2019 at 2:51 pm #1079904Hi shhattori,
It’s a bit hard to figure out what’s causing the issue since there are no errors showing.
We’d like to try to debug your site, however we don’t like to mess up your live site, can you create a staging site? basically it’s just a duplicate of your site placed in your subdomain.
Here’s a post on how to do it: https://themeisle.com/blog/wordpress-staging-site/
Then give us both admin and ftp access on this stage site.Best regards,
NikkoMarch 18, 2019 at 6:59 pm #1080009Hi Nikko
Check Private Content.
Best Regards,
ShinyaMarch 20, 2019 at 4:06 pm #1080885Hi shhattori,
Thanks, the problem was the av_productgrid shortcode on the shop page, which will not work since Advanced Layout Builder elements don’t work properly on the page setup as the Shop page.
You can check the page in private content.Best regards,
NikkoMarch 21, 2019 at 10:01 am #1081292Hi NIkko,
Thank you for your cooperation.
I checked and the issue was solved!Please close this thread.
Best Regards,Shinya
March 21, 2019 at 11:09 am #1081325Hi Shinya,
Glad that we could help you :)
Thanks for using Enfold and have a great day!Best regards,
Nikko -
AuthorPosts
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