Update download failed - Support | Kriesi.at

Viewing 9 posts - 1 through 9 (of 9 total)

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March 6, 2019 at 11:24 am #1075451

alice_c_r
Participant

Hi, I tried to update my Enfold, but I get this error…

What can I do?
The last update was fine!

March 6, 2019 at 12:22 pm #1075476

DigitalEssence
Participant

Hi,

can you post the exact error you get and what version of Enfold you are currently on and what version are you trying to update to? Need some more details before we can attempt to help.

And have you been through this thread: Updating to Enfold 4.5 and validating Personal Token just in case.

March 6, 2019 at 1:14 pm #1075487

alice_c_r
Participant

The exact error is the one in the screenshot…
My version is the 4.5.2 and I’m updating to 4.5.4

March 6, 2019 at 1:28 pm #1075489

DigitalEssence
Participant

Hi,

thanks for the reply. I can’t see a screenshot hence me asking. Did you add it as Private Content which is only available to the admins?

I’m just a normal customer taking time out from my work to help others.

March 6, 2019 at 1:54 pm #1075499

alice_c_r
Participant

No, it’s not private, not sure why you can’t see it :/
I’ll just copy and paste the text. It’s in Italian, but it basically just says that the download failed.

Aggiornamento del tema Enfold (1/1)
Download dell’aggiornamento da https://marketplace-downloads.customer.envatousercontent.com/files/260627008/enfold.zip?response-content-disposition=attachment%3B+filename%3Dthemeforest-4519990-enfold-responsive-multipurpose-theme-wordpress-theme.zip&Expires=1551862997&Signature=c3LrUd4ZGBkp~dy5J6X34PHBiMjF1Npn370beLw~-GqiJnsbChKV1xNfqtynkIkG4mP47gRC2NGm0nZzlYIi9eKJ4-WltqAEvEt7bci~mmfvwgAUpYBeA2Nm98gEhUJTKgigRLs9qJgruWckD5g6p6049AAmyhd3yWJzo-0aRlpRbcRLY0ZWdD3u~sZ5hd2hsftlh2FfOPLo2KqGniDTVyC-Qo3zoItFEUBQCFfiW3~6keduNCCNspGOzakc49UgJidtXVTx8AnaiyXV1Qel7WON30kSiODcOraHFopuwgAqjaJqT8zEN8H7exrV1fSSFBY3NbdzKO41Yq06u~~Jddjpg1y9dSXYHtYYNT6xOIv6aIz8f8n7fKaogtUOc4Lz6O2Ho6k91yV13kvm2P5yi73Nl9kiRvCHKEFkpI8sELULX7rVXulDKwIoIicv5etV6boh56Cr6DbJA-PkE72UEipey7ZK5RqG66k3Z5jb6U4WzYyk9w7mh4hsaxmeC1k~X0oLtNnBvt7v8pyNnWwvvgKMiXU-bdtoD~7Dhds38FYX4QGhIx5uy4HT56Hf9lODrgRIB6lMe8BBY7EIsTPJ5FYo1~CSQAZl4zZLD3Yfj~IAI1kGn2I7X5OYak2s0gzO5h~ItM8ep-vFzJ1BH2GZ~1T62BmXXS65UmrPtGaOEA8_&Key-Pair-Id=APKAJRP2AVKNFZOM4BLQ…
C’è stato un errore durante l’aggiornamento di Enfold: Il download non è andato a buon fine. Forbidden

March 6, 2019 at 2:35 pm #1075506
DigitalEssence
Participant
Are you able to login to Themeforest and download the theme zip file and then update manually? It’s what I do if there are odd issues.

The XML response from that link you provided says:
```
<Error>
<Code>InvalidKey</Code>
<Message>Unknown Key</Message>
</Error>
```
And re the image. I’m wondering if you used the img markup to embed it. This doesn’t seem to work so I always just upload my image to imgur.com and paste the link directly in to the post.

Sorry I can’t be any more help.
March 7, 2019 at 7:48 am #1075825

Rikard
Keymaster

Hi alice_c_r,

Did you read the documentation on how to register your theme and what permissions to give your token? If not then please check it out here: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

March 7, 2019 at 11:25 am #1075919

alice_c_r
Participant

I obviously did that. In fact I always updated my theme without any issues…

March 9, 2019 at 6:53 am #1076596

Rikard
Keymaster

Hi,

Thanks for the update, so you got everything working then?

Best regards,
Rikard
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