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  • March 5, 2019 at 7:21 pm #1075033
    hex80

    Hi,

    On many of my pages, the ALB is not loading, instead just displaying the circular loading symbol. On the front-end, everything looks perfectly fine – I’m just not able to edit the content on those pages from within WP-Admin. For example – this page titled “Landing Page – A/R Finance” is not loading the editor, whereas my homepage is working fine in the editor. I’ve recently updated all plugins, updated the Enfold theme, and updated the WP version – none of those things fixed the problem

    I’ve added my login site link and wp-admin credentials in the private content. Please let me know if there’s an issue I’m missing, or some code on these pages that’s preventing the ALB from loading properly. I’m thinking it may have something to do with the form code on these landing pages, but I’m not sure.

    Thanks for your help.

    March 5, 2019 at 10:35 pm #1075121
    hex80

    Any help here would be greatly appreciated! In a hurry to get this fixed because my company needs to roll out some updates to these pages.
    Sorry for the urgency. Thanks again for your any support!

    March 7, 2019 at 4:29 pm #1076038
    hex80

    Hi – can a moderator please weigh in on this issue? I’m still having the same issue and have not been able to resolve it yet.

    Thanks!

    March 8, 2019 at 12:01 am #1076149
    Basilis

    Hi,

    Your php memory limit is really low – can you please ask to be increased on 712M?

    Thank you

    Best regards,
    Basilis

    March 8, 2019 at 12:04 am #1076152
    hex80

    Thanks for your reply. Just asked my hosting provider to make the change. I just recently had them increase to 512, but maybe that wasn’t high enough. Will keep you posted once that change is made.

    March 8, 2019 at 12:14 am #1076158
    hex80

    This is the error I’m seeing now (403) when I inspect the page via the wp admin:

    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,utils,moxiejs,plupload&ver=5.1:4 POST https://altline.sobanco.com/wp-admin/admin-ajax.php 403

    From what I can tell from my research, a memory limit error would cause a 500 errer, not 403 – is that correct? Still waiting on my hosting provider to change to increase the memory limit to 712MB.

    March 11, 2019 at 9:51 pm #1077504
    Victoria

    Hi hex80,

    The 403error is not about the memory limit. Please consider this article

    Getting the 403 Forbidden Error in WordPress? Here’s How to Fix It

    If you need further assistance please let us know.
    Best regards,
    Victoria

    March 12, 2019 at 5:11 pm #1077862
    hex80

    Hi – Thanks for the input. However, that didn’t solve the problem. I’m NOT having this issue in Internet Explorer – just in Chrome. Is there something specific to Chrome that could be causing this issue loading the ALB?

    March 14, 2019 at 7:27 pm #1078813
    Basilis

    Hi,

    Are you sure it is not cached and this is why you are having the problem?

    Best regards,
    Basilis

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