Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 4, 2019 at 7:10 pm #1074478
    NickyLRichardson

    i have an issue similar to those seen on https://kriesi.at/support/topic/content-disappears-2/ though i can not find any of the symptoms described

    i have (somehow) updated one page of a wordpress site and now only the header menu can be seen, everything else has gone

    please can you tell me what i can do to grant you access to check out the site and fix it?

    thanks

    Luke

    • This topic was modified 7 years, 1 month ago by NickyLRichardson. Reason: (now a dupe post as i move this to the right part of the forum)
    March 6, 2019 at 6:26 am #1075297
    Rikard

    Hi Luke,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 6, 2019 at 12:14 pm #1075473
    NickyLRichardson

    sent

    March 7, 2019 at 8:08 am #1075837
    Rikard

    Hi Luke,

    Thanks for that, though the token doesn’t seem to work. Could you add a user manually instead maybe?

    Best regards,
    Rikard

    March 7, 2019 at 6:16 pm #1076074
    NickyLRichardson

    hi Rikard

    looks like it worked okay as i saw the record of you logging in

    to be honest, the speed of support was so slow that i looked for help somewhere else

    we also found a general problem the visual editor and so had to use the classic editor plugin to get around it

    that then seemed to fix the original problem

    all in all it’s been very painful working with the enfold theme and with the lack of support from Kriesai

    Luke

    March 9, 2019 at 9:00 am #1076650
    Rikard

    Hi Luke,

    Thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    March 9, 2019 at 11:50 am #1076710
    NickyLRichardson

    you can close it
    thanks

    March 10, 2019 at 7:41 am #1076920
    Rikard

    Hi,

    Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘missing content apart from header menu’ is closed to new replies.