Viewing 7 posts - 1 through 7 (of 7 total)
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  • March 2, 2019 at 1:10 am #1073459
    robguitar7

    I wanted to bring to your attention an issue that has happened when I try to upload a profile image. When I click the button to “change” the profile image or click the button “Add Image” in the Image Gallery nothing happens. I have updated to the latest version of “Fitness Trainer” plugin to see if the issue would resolve and had no luck with this.

    The javascript error is the following (using Google Developer tools console):
    Uncaught TypeError: Cannot read property ‘frames’ of undefined at edit_profile_image (?profile=level:1310) at HTMLButtonElement.onclick (?profile=level:980)

    I am using the Enfold theme and I am using WordPress 5.1. I have done some research on this and this may be an issue with the Enfold theme. The author of the “Fitness Trainer” plugin said it had to do with the Enfold theme.

    Thank you.

    March 5, 2019 at 9:29 pm #1075085
    Victoria

    Hey Robert,

    Please, switch to the default theme and see if the issue is still there.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    April 27, 2019 at 8:50 am #1094876
    shafal

    let you know that I have same behavior into our site using Enfold theme,
    this is the details about our site.
    the option to upload profile images is not working, and we have problem with the following error
    page to reproduce error

    My Account

    click into Change Profile Button
    we have a javascript error
    Uncaught TypeError: Cannot read property ‘frames’ of undefined
    at edit_profile_image (my-account:891)
    at HTMLButtonElement.onclick (my-account:698)

    <!–
    Debugging Info for Theme support:

    Theme: Enfold
    Version: 4.5.4
    Installed: enfold-new
    AviaFramework Version: 5.0
    AviaBuilder Version: 0.9.5
    aviaElementManager Version: 1.0.1
    ML:256-PU:66-PLA:20
    WP:5.1.1
    Compress: CSS:all theme files – JS:all theme files
    Updates: disabled
    PLAu:19
    –>

    April 30, 2019 at 7:12 am #1095608
    Rikard

    Hi shafal,

    Sorry for the late reply and thanks for the login details. I see the same error on my end as well, does it happen if you activate one of the default WordPress themes as well? Also, did you try to update to the latest version of the theme (4.5.6)?

    Best regards,
    Rikard

    May 1, 2019 at 1:24 am #1095977
    shafal

    Hi Rikard,

    Let you know that after update theme with 4.5.6, same error was received. so we still need help from you.
    Default wordpress theme works as expected, when the theme Twenty Nineteen or Twenty Sixteen, Change Button open modal windows to upload the image. Login details still with same information to allow you to check validate and provide solution.

    Details from page
    <!–
    Debugging Info for Theme support:

    Theme: Enfold
    Version: 4.5.6
    Installed: enfold
    AviaFramework Version: 5.0
    AviaBuilder Version: 0.9.5
    aviaElementManager Version: 1.0.1
    ML:256-PU:66-PLA:20
    WP:5.1.1
    Compress: CSS:all theme files – JS:all theme files
    Updates: disabled
    PLAu:19
    –>

    May 1, 2019 at 8:27 am #1096075
    shafal

    I just realized that the 4.5.6 updated version made my blog page go nuts! It is not showing the sidebar where it is supposed to be (right side) it is showing at the bottom of the page just before the footer, I tried to fix it in the settings and in the blog page itself but could not get it to work…

    May 3, 2019 at 10:48 am #1096848
    Victoria

    Hi shafal,

    Can you please attach a few screenshots of the issue?

    Best regards,
    Victoria

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