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Viewing 17 posts - 1 through 17 (of 17 total)
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  • February 23, 2019 at 1:22 pm #1070663
    leplusweb

    Hello,

    we discovered a bug on the management of 404 pages. When an error page is a subtopic, then the page 404 configured in the theme does not work (see example in the private part.).

    Thank you for your feedback on this topic, is it a configuration error on our part or a bug?

    Regards

    February 26, 2019 at 1:31 pm #1071747
    Victoria

    Hey leplusweb,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 26, 2019 at 3:11 pm #1071830
    leplusweb

    Hey,
    yep, please find below the access to the administration interface.

    March 1, 2019 at 8:48 am #1072969
    Rikard

    Hi,

    Thanks for that, it’s likely a bug on our end. But why does your custom 404 page have to have a parent?

    Best regards,
    Rikard

    March 1, 2019 at 11:19 am #1073029
    leplusweb

    Hi,

    No need. It’s just for classification reasons

    Did you plan a fix?

    Best Regards

    March 1, 2019 at 1:22 pm #1073166
    Günter

    Hi,

    Thanks for reporting this.

    Can you try to upgrade to the latest version 4.5.4 and check? There had been a heavy change in the implementation how 404 and maintenance mode are handled.

    I also added this to our dev issues to check.

    Best regards,
    Günter

    March 3, 2019 at 2:20 pm #1073950
    Günter

    Hi!

    I tested it with Enfold 4.5.4 and WP 5.1 and it works on my install.

    Regards,
    Günter

    March 4, 2019 at 7:10 pm #1074477
    leplusweb

    Hi Günter,

    thank you for your feedback, we upgrade and I come back to you if needed.

    Regards,

    September 2, 2019 at 3:56 pm #1133043
    leplusweb

    Hi,
    I dig up this topic because the initial problem is produced again. Enfold is on version 4.5.7.

    We are well redirected to a page without parent, but if a page in 404 has a parent, it does not work and we have a default page instead.

    See data in private content.

    Thx for your help

    Regards

    • This reply was modified 5 years, 2 months ago by leplusweb. Reason: Add version of enfold
    September 4, 2019 at 12:37 pm #1133807
    Günter

    Hi,

    I cannot reproduce this on my install.

    Can you give us admin access so we can have a look in your backend?

    Best regards,
    Günter

    September 9, 2019 at 3:03 pm #1136055
    leplusweb

    Hi,
    you can find the credentials in the private content.

    Thx for your help

    September 10, 2019 at 5:29 pm #1136636
    Günter

    Hi,

    Thanks for the credentials.

    I had a look in your backend.

    To make sure I’m looking in the correct direction.

    The problem is not the custom 404 page having a parent. I moved this page temporary to be a parent of Plan de site. This did not show problems.

    The problem is when your permalinks follows the child pages and then to another child page that does not exist.

    Best regards,
    Günter

    September 10, 2019 at 5:41 pm #1136649
    leplusweb

    Hi,
    Yes, I thought this point was clear.

    You’re right : The problem is when your permalinks follows the child pages and then to another child page that does not exist.

    Best regards,

    September 12, 2019 at 3:32 pm #1137548
    Günter

    Hi,

    I tried to reproduce this on my dev server – cannot reproduce it. It works as expected (4.6.2).

    You are using the Redirection plugin and some other plugins – could be a plugin conflict.

    Try to deactivate all plugins – check and then reactivate one by one.

    Best regards,
    Günter

    September 17, 2019 at 3:59 pm #1139149
    leplusweb

    Hi Günter,
    Indeed, it comes from an incompatibility between Enfold and the plugin … Yoast.
    This plugin is so common that I will rather bet on a plugin type redirection.
    After a tour of Yoast’s settings, I do not see what can pose this conflict.
    By disabling it I have the page 404 that appears but we will not deprive ourselves of these features.
    Going further, we have several custom files in the child theme that I disabled. This is the ‘template-builder.php’ file that causes this problem of 404.
    By reusing the parent file (not custom) and putting it in the child theme we always have this problem.
    Günter, can you make this test to put in your child theme the file template-builder.php to see if you reproduce the bug?
    thanks in advance
    Regards

    September 19, 2019 at 5:17 pm #1139981
    Günter

    Hi,

    Sorry for the late reply – but I was very busy the last days with enfold development.

    I copied enfold\template-builder.php to child theme folder.
    I activated YOAST (12.1) and followed the setup wizzard.

    It works as it should. Also checked in incognito window and a different browser.

    e.g. existing page
    http://localhost/wp_demos/elements/animated-numbers/a-testing-page/

    rerouted to 404:
    http://localhost/wp_demos/elements/animated-numbers/a-testing-page/noexists

    Try to regenerate the permalinks.

    You also can try to set up a clean stageing site with only WP, Enfold and your changes in child theme and check and then activate each plugin seperate and check.

    Best regards,
    Günter

    September 19, 2019 at 5:45 pm #1139993
    leplusweb

    Hi,

    ok thx for your time. I will try and if it does not work, too bad, the problem is not so serious.

    Good luck for developments!

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